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Analysis of Patient Questionnaire Park End Surgery 2013/14

Analysis of Patient Questionnaire Park End Surgery 2013/14. As presented to PPG 13.2.14. Statistics . 1867 invitations by email 50 bounced emails 77 opted out of using survey monkey. Responses. Within 24 hours we had had 287 responses.

jakeem-goodman
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Analysis of Patient Questionnaire Park End Surgery 2013/14

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  1. Analysis of Patient Questionnaire Park End Surgery2013/14 As presented to PPG 13.2.14

  2. Statistics • 1867 invitations by email • 50 bounced emails • 77 opted out of using survey monkey

  3. Responses • Within 24 hours we had had 287 responses. Final total was 534 responses of which 517 completed all questions 390 electronic responses 144 paper responses from both sites

  4. Comments • Waiting room is all clean and tidy • We are very pleased with an all round good service • All my queries over my health are answered • I’ve never felt dismissed or hurried • You’re all good as gold • Wonderful, exceptional, really nice • Great no nonsense response • Truly professional

  5. Comments • Waiting room is too quiet • Machine in the waiting room should be more private • Surgery is too hot • Difficult parking at busy times • Pre-recorded message is annoying • Rarely apologise – even when running hour late • Difficult to find for a new-comer, no signs • Don’t like that my name is up for everyone to see, can’t we go back to a number system?

  6. Receptionists • Rude & abrupt on the phone • Do not welcome you • Unfriendly, uncaring & look miserable • Working under too much pressure • Excellent • Friendly and quick to help • Lovely and receptive

  7. PPG Meeting for 13th Feb • Using the same emails as for the survey we invited 1720 patients to the PPG meeting. • Two emailed back and sent apologies & asked for the minutes

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