Change Management Process

1. Change Management Process 2010 RCRAInfo National Users Conference

2. Dan BakkEPA – Region 5Office of Resource Conservation and Recovery----------------------------------------------------------Rene AndersonIdaho----------------------------------------------------------Debbie GoodwinEPA - HeadquartersOffice of Resource Conservation and Recovery

3. Presentation Overview • Why revise? • Specific changes • Groups and members • Process itself • USITS and Change Management Module update

4. Why Revise? • Personnel losses/changes • Implementation glitches • Tasks accomplished • Communication challenges (User Community seemingly uninformed)

5. Specific Changes • Sections Removed • Sections Added • Sections Revised

6. Specific Changes – Groups and Members • Coordination Group (co-chairs and USITS SA) • Expert Groups • Translation Group • RCRAInfo Team • Design Team • Management Board • User Community (RCRAInfo Leads) • Group Member Selection Process

7. Specific Changes - Process • Streamline the process while more closely reflecting reality • Improve communication (addition of feedback loops) • Particularly between the different entities involved as changes work their way through the process, but also so that the User Community is more aware and informed throughout the process

8. Specific Changes - Process • Initiating the Change Management Process • Process for Changes/Recommendations • Step-by-step Process (revised – feedback loops added) • Process Artifacts (new) • Communication

9. Specific Changes - Process

10. Specific Changes - Process • Appendix B – Criteria to Consider and Document in Recommendations

11. USITS Update • There have been 3,685 USITS issues opened since USITS began • During 2009: 595 issues were opened and 627 were closed. Of the 627 which were closed, 68 were addressed by Change Management • Currently there are only 147 USITS open. • 44 issues are with the RCRAInfo Team • 63 are with Change Management • 40 are in V5 (11 from CMP and 29 others) which will be closed once V5 is moved into production

12. USITS Update (cont.) Some pointers for users entering USITS issue. Make sure you provide the following in your USITS issue and be specific: • URL for the screen you were on (url found In your browser) • EPA ID you were using • Exactly what you were doing (step-by-step) • Exactly what happened • What is the exact error message

13. Change Management Module • Obtain information about the Change Management Process and view documentation • Find documents which were sent for National Review • Browse issues which were referred to Change Management and check their status and progress.

14. Future • User community review of the revised Change Management Process document will begin shortly after the conference • As the Change Management Expert Groups continue reviewing issues, expect to receive emails asking for your review and comment on issue • It is critical that you are involved in this process and provide your feedback to the expert group. Remember RCRAInfo is your system! • The RCRAInfo Team will be working on the 44 outstanding USITS issues which have not been assigned to Change Management

15. Questions? 15

16. Contacts • Any Coordination Group Member • Rene Anderson rene.anderson@deq.idaho.gov (208) 373-0210 • Dan Bakk bakk.daniel@epa.gov (312) 886-4158 • Verona Barnes verona_barnes@dnr.state.ga.us (404) 656-7802 • Paula Canter paula.canter@epa.state.oh.us (614) 644-2923 • Debbie Goodwin goodwin.debbie@epa.gov (703) 308-7877 • Lynn Hanifan hanifan.lynn@epa.gov (617) 918-1644 • Lauren Jones jones.laurenw@epa.gov (202) 564-0389 • Laura Lopez lopez.laura@epa.gov (703) 308-8482 • Jan Martin martin.jan@epa.gov (404) 562-8593 • David Meredith meredith.david@epa.gov (202) 564-4152 • Jody Miller jomiller@tceq.state.tx.us (512) 239-0558 • Ann Stephanos stephanos.ann@epa.gov (202) 564-4006