Tito Livio Mongelli titoliviomongelli@gmail

1. Day of Educationin TourismFebruary 25th 2010 Grand Hotel ReykjavikPromoted by Icelandic Tourist Industry Association (SAF) Tito Livio Mongelli titoliviomongelli@gmail.com

2. Galileo.it - Training and Education in Tourism Companies • What methods have proved successful in staff training and continous learning in tourism in Italy? • Are companies that put emphasis on continous learning and training more successful and profitable? Tito Livio Mongelli, owner Galileo.it Tito Livio Mongelli titoliviomongelli@gmail.com

3. Some words about me • Member of the Steering Committee of ESF Objective 3 for Italy (1994-1999 program) • Ex- member of the Permanent National Conference on Vocational Training nominated by the Ministry of Labour • Coordinator of the Permanent Conference of European Experts created by the Ministry of E C Affairs (1999 – 2003) • Ex- member of Italian “LEONARDO DA VINCI” Steering Group • Ex- member of the Council of Managers of “JEUNE”, European Association of Young Employers of SMEs UEAPME Tito Livio Mongelli titoliviomongelli@gmail.com

4. Researcher and writer in the “OFFICIAL REPORT ON TOURISM”, • Chapters on “New technologies for tourism” from the SIXTH REPORT since the FOURTEENTH REPORT • Chapters on “vocational training for tourism” from the FIFTH REPORT since the ELEVENTH one • Chapters on “social tourism” in the “OFFICIAL REPORT ON TOURISM” 2009 Tito Livio Mongelli titoliviomongelli@gmail.com

5. Our companies • President of CONSORZIO LAVORO E AMBIENTE and CONSORZIO NUOVE OPPORTUNITÀ • Sole Administrator of SISTEMI INNOVATIVI S.r.l. and of GALILEO.IT S.r.l. Our site www.galileo.it Tito Livio Mongelli titoliviomongelli@gmail.com

6. Our Customers • Sistemi Innovativi is the official supplier of training of FIPE (Italian Federation of Pubs and Restaurants) • Sistemi Innovativi prepare projects also for FEDERALBERGHI (Italian Federation of Hotel firms) Tito Livio Mongelli titoliviomongelli@gmail.com

7. Our Awards • We were awarded by the European Label for Language training for PANGLOS system • Our FTS (Flexible Training System) methodology was inserted in the Italian Best Practice Group Tito Livio Mongelli titoliviomongelli@gmail.com

8. What methods have proved successful in staff training and continous learning in tourism in Italy? • Italian qualification system is very flexible • Even too flexible • You can be a cook: • Attending a five years secondary school • Attending a vocational training course • Simply working as a cook! Tito Livio Mongelli titoliviomongelli@gmail.com

9. What methods have proved successful in staff training and continous learning in tourism in Italy? • You have three ways to be trained: • Education system • Vocational training system • Training on the job • Therefore the Italian workers need a lot of continuous training to enhance their role and Italian firms must deliver training to be successful Tito Livio Mongelli titoliviomongelli@gmail.com

10. What methods have proved successful in staff training and continous learning in tourism in Italy? • According to European and Italian rules every worker has to attend to some compulsory training: • Start up training • Safety at work • HACCP • First aid • Fire prevention • Privacy…and so on according to the role Tito Livio Mongelli titoliviomongelli@gmail.com

11. What methods have proved successful in staff training and continous learning in tourism in Italy? • Big companies deliver a lot of training • SMEs deliver much less training • Microenterprises usually are not involved in training Tito Livio Mongelli titoliviomongelli@gmail.com

12. What methods have proved successful in staff training and continous learning in tourism in Italy? • To improve workers training we need: • Resources • Mix of obligations and stimulus • Mix of traditional and innovative methods • Results both for workers and firms Tito Livio Mongelli titoliviomongelli@gmail.com

13. What methods have proved successful in staff training and continous learning in tourism in Italy? • Resources: • ESF • National public resources • Bilateral continuous training funds • Private funds Tito Livio Mongelli titoliviomongelli@gmail.com

14. What methods have proved successful in staff training and continous learning in tourism in Italy? • Mix of obligations and stimulus • Ifcompulsory training is too big there is no time for different kind of training • Offer free training • Offer courses that are including compulsory and not compulsory topics Tito Livio Mongelli titoliviomongelli@gmail.com

15. What methods have proved successful in staff training and continous learning in tourism in Italy? • Mix of traditional and innovative methods • Seminars/workshops • Distance learning/internet based • Skype • Training on the job • Stages also abroad Tito Livio Mongelli titoliviomongelli@gmail.com

16. What methods have proved successful in staff training and continous learning in tourism in Italy? • Results both for workers and firms • Better service • Better jobs • Employability • Win stronger competition Tito Livio Mongelli titoliviomongelli@gmail.com

17. What methods have proved successful in staff training and continous learning in tourism in Italy? • The Italian recipe: • Tradition vs innovation • Tradition and innovation • Flexibility and self employment Tito Livio Mongelli titoliviomongelli@gmail.com

18. What methods have proved successful in staff training and continous learning in tourism in Italy? • Tradition vs innovation • Most of pubs, restaurants, beach resorts, discotheques, hotels, campings, travel agencies are micro enterprises and train all workers mainly with “training on the job” Tito Livio Mongelli titoliviomongelli@gmail.com

19. What methods have proved successful in staff training and continous learning in tourism in Italy? • Tradition and innovation • 4/5 stars hotels, big companies and franchising restaurants and hotels deliver a lot of training, innovative training and training on the job. Tito Livio Mongelli titoliviomongelli@gmail.com

20. What methods have proved successful in staff training and continous learning in tourism in Italy? • Flexibility and self employment • The owners of tourism firms were usually workers in other companies • Big companies are more attractive for young workers than small companies except traditional restaurant Tito Livio Mongelli titoliviomongelli@gmail.com

21. What methods have proved successful in staff training and continous learning in tourism in Italy? • Some solutions • Tourism is culture • Be proud of your traditions • “Pills” of training vs courses • Web 2.0??? • Self employability Tito Livio Mongelli titoliviomongelli@gmail.com

22. Are companies that put emphasis on continous learning and training more successful and profitable? • Are companies that put emphasis on continous learning and training more successful and profitable? • Yes, they are: here some best practice Tito Livio Mongelli titoliviomongelli@gmail.com

23. Are companies that put emphasis on continous learning and training more successful and profitable? • Best practice: • Consulenza e Formazione: short courses for bartenders • FIPE: a brand for tipical restaurants • Autogrill: a leader in speedway restaurants • Hotel Billia: how to motivate cooks Tito Livio Mongelli titoliviomongelli@gmail.com

24. Consulenza e Formazione: short courses for bartenders • Bartenders usually have not attended a regular tourism school or vocational school • Bartenders have no time to spend in training Tito Livio Mongelli titoliviomongelli@gmail.com

25. Consulenza e formazione delivers short courses • Attractive topics: cocktails, starters, acrobatic cocktails and so on Tito Livio Mongelli titoliviomongelli@gmail.com

26. In 10 years thousands of workers trained in hundreds of courses of 5/10 lessons • Immediate results for bartenders (tips) and pubs. Tito Livio Mongelli titoliviomongelli@gmail.com

27. FIPE: a brand for tipical restaurants • Italy is the home made country of Slow Food movement • There are a lot of tipical restaurants but sometimes you can make a mistake Tito Livio Mongelli titoliviomongelli@gmail.com

28. FIPE: a brand for tipical restaurants • FIPE promoted a brand to distinguish tipical restaurants Tito Livio Mongelli titoliviomongelli@gmail.com

29. FIPE: a brand for tipical restaurants • A restaurant to be awarded by the “ristorantetipico” brand need appropriate menu and training Tito Livio Mongelli titoliviomongelli@gmail.com

30. Autogrill: a leader in speedway restaurants • Autogrill is the inventor and leader in speedway restaurants • Autogrill was State-owned and now is private • Autogrill train every year thousands of workers Tito Livio Mongelli titoliviomongelli@gmail.com

31. Autogrill: a leader in speedway restaurants • Enhancement of careers is fundamental for workers motivation • Every worker is involved in training • Hundreds of workers are tutors of other workers in training on the job Tito Livio Mongelli titoliviomongelli@gmail.com

32. Hotel Billia: how to motivate cooks Tito Livio Mongelli titoliviomongelli@gmail.com

33. Hotel Billia: how to motivate cooksA successful experience • The hotel history: • Luxury hotel since the beginning of last century (1907) • First Spring hotel than Casinò (only 4 casinò in Italy) Tito Livio Mongelli titoliviomongelli@gmail.com

34. Hotel Billia: how to motivate cooksA successful experience • Now: • 250 rooms • 180 workers • 2 restaurants • 4 pubs • Banquet rooms • Garden with pool Tito Livio Mongelli titoliviomongelli@gmail.com

35. Hotel Billia: how to motivate cooksA successful experience • Situation before training: • Public ownership • Most of customers were customers of casinò • Little training and motivating interventions • New president Tito Livio Mongelli titoliviomongelli@gmail.com

36. Hotel Billia: how to motivate cooksA successful experience • A plan to improve the service • Immediate results • Full involvement of Chefs • Bigger quality and variety Tito Livio Mongelli titoliviomongelli@gmail.com

37. Flexibility: Chefs could choose the better schools, the better courses, the betters teachers Requests: every Chef must invent a new recipy as main result of his/her training Hotel Billia: how to motivate cooksA successful experience Tito Livio Mongelli titoliviomongelli@gmail.com

38. After the training: a meeting to present the new recipes Anonymous evaluations Little changes in recipes Hotel Billia: how to motivate cooksA successful experience Tito Livio Mongelli titoliviomongelli@gmail.com

39. New recipes were inserted in the official menu Very successful evening !!! Hotel Billia: how to motivate cooksA successful experience Tito Livio Mongelli titoliviomongelli@gmail.com

40. Public presentation of the new menu to regional authorities and Michelin Star Chefs of Piemonte and Valle d’Aosta Very successful evening !!! Hotel Billia: how to motivate cooksA successful experience Tito Livio Mongelli titoliviomongelli@gmail.com

41. Later: Chefs and other workers are going on producing new ideas and new proposals First success started a virtuous process Hotel Billia: how to motivate cooksA successful experience Tito Livio Mongelli titoliviomongelli@gmail.com

42. Full involvement of workers (free choice of topics, courses and teachers) Excellent quality of training Immediate application and valorization of results Successfulfactors Tito Livio Mongelli titoliviomongelli@gmail.com

43. Hotel Billia: how to motivate cooksA successful experience • Valle d’Aosta Region inserted this experience in the best practice book of ESF in Italy • Some ESF experts visited Hotel Billia to see the results Tito Livio Mongelli titoliviomongelli@gmail.com

44. Last but not least The motivation to work better is strongly tied to the self knowledge of a continuous improvement in our professionalism and skills THANK YOU FOR YOUR ATTENTION  Tito Livio Mongelli Mobile phone: +393358419377 Tito Livio Mongelli titoliviomongelli@gmail.com