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Park Maintenance Standards

This annual report assesses the maintenance standards of city parks for the fiscal year 2011-12, indicating a slight improvement over the previous year. The report includes ratings, score distributions, cleanliness trends, process improvements, and recommendations for the Recreation and Parks Department (RPD). It suggests continuous assessment of park evaluation data, subdivision of larger parks for accurate evaluations, retraining staff on new standards, adjusting compliance standards for absences, and strategic planning for improving low-performing parks. The RPD is urged to respond to these recommendations to enhance park maintenance activities.

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Park Maintenance Standards

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  1. Park Maintenance Standards Controller’s Annual Report February 21, 2013

  2. Controller’s Annual Report PARKS MAINTENANCE STANDARDS ANNUAL REPORT FY 2011-12 “Scores remain consistentwith a slight improvement over last year.” Annual Report Issued by City Services Auditor http://co.sfgov.org/webreports/details.aspx?id=1203

  3. Ratings to Date a score above 85 percent indicates that parks are generally well maintained and in good condition FY06 FY07 FY08 FY09 FY10 FY11 FY12

  4. High/Medium/Low Score Distribution FY06 FY08 FY09 FY10 FY11 FY12

  5. Scores Across the City

  6. District Results narrowing FY06 FY08

  7. PSA Results

  8. Feature Ratings

  9. Cleanliness Ratings High maintenance threshold FY06 Cleanliness ratings show an oscillating trend since FY 2009-10.

  10. 2011-12 Process Improvements Evaluation form customization. Suggested evaluation target times. Features lists augmented with notes. Monitoring of submitted evaluations. Dual evaluations. Regular reporting of responsive action plans.

  11. 2011-12 Report Recommendations Continuouslyassess RPD’s use of park evaluation datato improve park maintenance activities. • Continue toevaluate the consistency of park scores for the larger parksand determine whether these parks should be subdivided for the purposes of more accurate evaluations. As RPD develops new standards during the next fiscal year, it should plan toretrain evaluatorson the new standards. Retraining staff on the new standards would also be an opportune time to clarify existing misperceptions about the standards. • Adjust the baseline of schedule compliance standards in order toaccount for excused absences from work (for example, sick leave). Use evaluation data tostrategically plan for improvementto low-performing parks, Park Services Areas, or certain facilities or features.

  12. The Department Responds -- accounting for excused absences

  13. The Department Responds -- adjusting evaluations to large park size

  14. Controller’s Annual Report PARKS MAINTENANCE STANDARDS ANNUAL REPORT FY 2011-12 “Scores remain consistentwith a slight improvement over last year.” Annual Report Issued by City Services Auditor http://co.sfgov.org/webreports/details.aspx?id=1203

  15. Thankyou!

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