Undertaking Cards Briefing Session

1. Undertaking Cards Briefing Session • RAF/12/00008 • 31 January 2012

2. Agenda • Welcome • Introduction of RAF members • Circulation of attendance register • Presentation by RAF Medical Team • Questions and answers • Closing

3. RAF Overview • Established through an act of Parliament in 1996. • Started operating in 1997. • National Public entity in accordance with schedule 3A of the PFMA. • Governance: Parliament through SCOPA; Ministry of Transport; Board of RAF • Provide compulsory cover to all users of South African roads against injuries sustained or death arising from MVA within the borders of South Africa. • Social responsibility to re-integrate victims of road accidents to society. • Pays medical and related services costs • RAF pro-actively reaching out to communities by expanding the footprint, enhancing processing capability by improving business processes and systems. • Values: Ubuntu; Freedom to succeed and Pride in what we do.

4. RAF Offices • Centurion • Cape Town • Durban • East London • Johannesburg • Menlyn • Pretoria • Satellite offices in all provinces

5. ZIMBABWE NORTHERN PROVINCE MOZAMBIQUE BOTSWANA Pietersburg MPUMALANGA Pretoria Mmabatho Johannesburg GAUTENG NORTH WEST NAMIBIA Welkom Upington FREE STATE KWAZULU NATAL Kimberley Bloemfontein Pietermaritzburg LESOTHO Durban NORTHERN CAPE Umtata ATLANTIC OCEAN EASTERN CAPE Grahamstown East London Stellenbosch WESTERN CAPE Cape Town Port Elizabeth INDIAN OCEAN

6. Background • Current transformation process. • Envisaged nine provincial offices for origination of claims. • All claims to be processed centrally at the Benefit Administration Unit (envisaged). • Claimed benefits include Medical; General Damages; Funeral; LOE and LOS. • Medical Unit is responsible for payment of past medical expenses; rehabilitation services; life care and supplier claims.

7. Undertakings Overview • To fulfill its socio- economic role, RAF pays medical and related services costs required to restore accident victims to health. • RAF furnishes Undertaking Certificates in the following instances : • Potential need for future admission of any person in a hospital or nursing home . • Foreseen future medical treatment • Foreseen need for assistive devices e.g. artificial limbs , wheelchairs etc. • The injured is expected to produce the paper Undertaking certificate to Medical Service providers to indicate that RAF has accepted liability for accident related medical expenses. • Some accident related injuries heal and do not represent chronic illnesses . • Undertaking certificates issued till financial year end 2010/2011 107 209 • Current active Undertakings 6 000 • Undertakings issued per month 200 • We anticipate this figure to increase in line with economies of scale

8. The need for Undertaking Card • The Undertaking card will quickly and easily identify RAF Undertaking holders for provision of prompt and appropriate medical services • Corporate Image • Durability • Easy carrying and storage

9. Card specification • Front side • RAF logo • Company name • RAF website address • RAF Call centre number • RAF postal address • Reverse side • Member : Name and Surname • Id number • Gender • RAF claim number / Unique identifier • Card number • Type of undertaking • Date issued • Expiry date

10. Card Specifications • The card must be able to identify critical information about RAF claimant and dictate the appropriate care to be administered. • Conditions that can be noted on the card are : Undertaking conditions, specifications, limitations and exclusions • Card Type: (Plastic, PVC) • Card width /length: • Card size preferable is credit card, but open to proposal • Card thickness • Sleek, compact and lightweight • Card durability and warranty • Security features • Unique No. of Card

11. Card Specifications continue…… • Front    • RAF logo • Company name • RAF website address • Call centre number • RAF postal address • Reverse side • RAF claim number • Card no (to identify number of cards issued ) • Member : Name and surname • Type of undertaking : • Undertaking specifications ( e.g. limited to conservative treatment) • ID number • Sex : ( Male or female ) • Date issued • Expiry date

12. Details of the Bid • Documents can be couriered or hand delivered at the reception during: • Mondays - Fridays • Working hours • 7h45 a.m. – 16h00 p.m. • Please ensure that register is signed at the reception • Closing date and time should be strictly adhered to: • 9 February 2012 at 11h00 a.m. sharp

13. Details of the Bid • Request for proposals: Appointment of a service provider to design and create undertakings cards • Closing date 9 February 2012. • All questions / enquiries outside this forum will be via email to: tsholok@raf.co.za not later than 11:00 on 1st February 2012. • Questions/ Answers will be published on the RAF website by 2nd February 2012.

14. Compliance • Compulsory Documents (Valid original Tax Clearance Certificate) • Page 5-Checklist of documents to be submitted • Please ensure that document is signed where required • Complete proposal should be submitted

15. Technical / Functional Requirements • Technical /functionality will be evaluated against the following detailed requirements: • Project implementation and Roll out plan • Portfolio of evidence and company profile • Designs and sizes • Security Features • Data capacity and Storage • Card Durability and warranty • Site visit

16. Evaluation • Functionality • Bidders who score 70% or more will be shortlisted for site visits • Bidders who score less than 80% out of 100% will be not be considered for further evaluation on price and BEE

17. Evaluation • 90/10 principle will be used. • Price and BEE

18. QUESTIONS

19. THANK YOU