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WE Can Do It!

WE Can Do It!. TEAM BUILDING . TEAM BUILDING. Goals Practice Staff Individual. How we receive information. TACTILE VISUAL AUDITORY. Receive Information. Words of affirmation Quality time Acts of service Physical touch Gifts. TEAMWORK. TEAMWORK

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WE Can Do It!

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  1. WE Can Do It! TEAM BUILDING

  2. TEAM BUILDING • Goals • Practice • Staff • Individual

  3. How we receive information • TACTILE • VISUAL • AUDITORY

  4. Receive Information • Words of affirmation • Quality time • Acts of service • Physical touch • Gifts

  5. TEAMWORK • TEAMWORK Work done by several associates with each doing a part but all personal prominence to the efficiency of the whole.

  6. TEAMWORK • Each and every individual serves an important role. • Each staff member brings to the practice a unique combination of skills and abilities. • Differences are strengths. • Our patients are different types.

  7. TEAMWORK • What would not get done if you were out for a month?

  8. TEAMWORK • SPECIAL BOND It’s time for the patient to come in to the office again. Do they think first of the furniture? Do they think first of the dispensary? You ARE the practice!

  9. TEAMWORK • Sharing info at staff meetings & soliciting ideas from others.

  10. TEAMWORK • HUMOR - How do you use it?

  11. TEAM BUILDING • Geese Cheering each other on. How do you do this? • Informing whole staff of positive comments from members/patients. • Understanding our personality differences & styles of communication and working with them, not against them.

  12. TEAMWORK • Dysfunction • Patient can tell when you aren’t working well together. • 68% of patients will leave the practice because of…

  13. TEAMWORK • A MISSION STATEMENT - COMMON GOALS • Patient • Practice • Staff

  14. TEAMWORK • POLICY MANUAL

  15. TEAMWORK JOB DESCRIPTIONS PROCEDURAL MANUAL

  16. FUTURE • Review goals. Re-write as needed. • Identify the areas where you are going to make changes. • Are there any other areas where patient expectations can be met or exceeded?

  17. CONCLUSION • Focus on the areas where you excel. • Develop an action plan for change. • Become Certified.

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