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2010 Annual Satisfaction Survey Medical Staff & Allied Health

2010 Annual Satisfaction Survey Medical Staff & Allied Health. What was different in 2010?. Immediately preceded by an EPIC specific survey Included MHC, AKH, and AOH, in addition to AWH and ACI/ASI/ADC/AGC Included an overall Aspirus Affiliation perception question

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2010 Annual Satisfaction Survey Medical Staff & Allied Health

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  1. 2010 Annual Satisfaction SurveyMedical Staff & Allied Health

  2. What was different in 2010? • Immediately preceded by an EPIC specific survey • Included MHC, AKH, and AOH, in addition to AWH and ACI/ASI/ADC/AGC • Included an overall Aspirus Affiliation perception question • What was going on in March/April when we conducted the survey?

  3. Questions • Top 3 areas that, if improved in some way, would most enhance your satisfaction. • Rate: Place to Practice Medicine • Rate: Quality of Care • Rate: Responsiveness • Note: Rating Scale Excellent, Very Good, Good, Fair & Poor

  4. Questions, Continued Each entity could also include a few questions specific to their organization. • AWH: Medical staff organization restructure; Treated with respect by colleagues • ACI/ASI: Would you recommend to others; Treated with respect by colleagues • MHC: Would you recommend; Would like to be working here 2-3 years from now; Level of positive-ness compared to two years ago. • AKH: How help facilitate volume; Single most important specialty to pursue; Prioritize replacing facility. • AOH: Recruitment/retention ideas; Single most important specialty to pursue.

  5. Results: “I believe Affiliation with Aspirus is Beneficial” 98.0% (Range from 88.8% to 100%) (% Strongly Agree and Agree)

  6. Participation

  7. AWH Medical Staff Structure Evaluation MEC Evaluation: • Upper Level of Structure working well; Priority to focus on engagement and visibility of specialty reps. Medical Staff Evaluation: • One quarter of members experienced an issue; Of those a majority knew where to go with it (cited both medical staff leadership and administration) • Of those, the majority felt that their issue was adequately addressed. 29.2% (7) did not. • 83% believe communication has improved or stayed the same since November 2008. (40% Improved, 42.9% Same, 17.1% Declined) • 97.3% are usually or always treated by colleagues with courtesy and respect. Note: Allied Health = 78.5%

  8. Results – Place to Practice Medicine(% Exc + Very Good)

  9. Results – Quality of Care(% Excellent + Very Good)

  10. Results – Responsiveness(% Excellent + Very Good + Good)

  11. Sorting Out Top Areas • Priorities were more difficult to sort out due to lower participation – other than top one. • Became clearer when reviewed by Specialty. • Will be reviewed and discussed in greater detail in meetings with each specialty.

  12. Observations by Specialty

  13. Proposed AWH Priority Areas for FY2011 • EPIC/EMR • Hospitalist Program • Hospital Leadership to improve provider efficiency (and decrease impact of regulations/bureaucracy/ etc.) • Medical Staff Leadership to focus on engaging specialty rep level of the medical staff structure. • Note: Jennifer & Sheri will assist ACI with a breakout presentation and action plan. Marita will work with MHC, AKH and AOH as needed.

  14. Recommendations: • Distribute and discuss information via practice meetings as usual (ask about low participation this year). • Forego major survey until Spring 2012, as the themes we are now identifying are significant and not kinds which would change dramatically in a single year. • Consider simple survey around “efficiency”, and develop action plans, in the interim.

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