Salesforce Interview Questions And Answers

1. Salesforce Interview Questions Salesforce is a global web-based software and cloud computing organization, which is well known for its Customer Relationship Management (CRM) product that comprises marketing cloud, Sales cloud, and service cloud.Let us see few common and important Salesforce Interview Questions and Answers. These sample questions are framed by experts from JanBask Training who provides online Salesforce training. These questions are framed to give you an idea of the type of questions which may be asked in Salesforce interview. We have taken full care to give precise and accurate answers to all the questions. 1.What is Salesforce? In the context of Salesforce, describe Apps their use. Salesforce is a CRM delivered as a software-as-a-service (SaaS). In Salesforce, Apps are the group of tabs that work as a unit to offer a functionality. Users can swap between apps using the Force.com app drop- down menu. 2.What architecture is Salesforce built on? Salesforce is based on the MVC (Model, View, Controller) architecture.

2. 3.Explain different relationships in SFDC. There are two type of relationships in SFDC i.e. Lookup Relationship Lookup relationship links up two objects and up to twenty-five, such objects can be linked. Parent fields are not compulsory here and they can be multiple layers deep. Adding to it there is no impact on security or deletion. Master-Detail Relationship Master Detail Relationship must be a Parent-Child relationship only where Master signifies the Parent and Detail as the child. It can link up to two objects and delete a Parent field inevitably deletes Child field. A child in one relationship can’t be the parent in any other relationship. 4.How many reports types are there in Salesforce? There are four types of reports in Salesforce that are used to summarize object information •Tabular Report – for presenting grand total in Table format •Matrix Report – Grouping based on Rows and Columns •Summary Report – Grouping is done based on Columns first •Joined Reports – Joining two or more reports 5.What is Audit Trail? Audit Trail is a function that benefits to track all the changes performed by different administrators to the Organization in the past six months. It covers facts such as •Date of changes made •Username that made the changes •Details of the changes made 6.What Workflow actions can be performed in Salesforce? Following actions can be performed –

3. •Email Alert – Email alerts can be activated through a template developed by the Workflow rule and thus send out a list of recipients. •Field Update – Workflow actions to inevitably update the value of a field. This could be a calculated value, blank or populate a definite value. •Task – Permits assigning a task to a user specifying Subject, Status, Priority and Due Date. •Outbound message – It activates a specific information or message shooting to external services via SOAP messages. 7.How is Salesforce helpful in tracking sales? Salesforce keeps a track on the repeat customer, which is significant for any sales organization to achieve success. It also keeps records of all the basic particulars such as Daily sales volume, sales numbers in each month or quarter, the figure of customers served daily, the sales manager complete reports, etc. 8. What is the main difference between SOQL and SOSL? SOQL stands for Salesforce Object Query Language whereas SOSL stands for Salesforce Object Search Language. While SOQL can search only one object a time, SOSL can search multiple objects at the same time. Contact JanBask Training to know career prospects of QA and Dot Net in detail, and get enrolled in online qa testing course, dot net training courseand online devops certification