HUMAN RESOURCE MANAGEMENT: THE PAGCOR EXPERIENCE

1. HUMAN RESOURCE MANAGEMENT: THE PAGCOR EXPERIENCE

2. PAGCOR Vision PAGCOR a SURE BET for PROGRESS in Gaming, Entertainment, and Nation-building.

3. PAGCOR Vision • We will captivate our customers with a world-class gaming and entertainment experience, improved infrastructure and more competitive facilities, and highly professionalized manpower;

4. PAGCOR Vision • We will showcase to the world the exceptional Filipino way of serving customers;

5. PAGCOR Vision • We will be a pillar for national progress by instilling integrity as the backbone of our regulatory duties; investing in the education of Filipinos; prime moving and championing Philippine tourism, culture and arts.

6. Our Mission PAGCOR Mission • To achieve operational excellence, revenue growth and competitive advantage.

7. PAGCOR Mission • To attain and enforce a regulatory framework that preserves the integrity and drives the development of the Philippine gaming industry.

8. Our Mission PAGCOR Mission • To continue being a responsible and responsive partner of the government in its nation-building programs.

9. Our Mission PAGCOR Mission • To actively participate in efforts of the tourism sector to transform the Philippines into an exciting R&R and entertainment haven for local and foreign travelers alike.

10. Functional Areas of HRDD • Recruitment, Selection and Placement • Compensation Administration • Training and Development • Human Resource Planning • Employee Relations • HR Records and Statistics • Health and Safety

11. Recruitment, Selection and Placement • Continuous processing for manpower pooling for future requirements • Emphasis on filling up vacant positions from within • Recruitment based on demographics • Maintenance of old reliable qualifying exam, math exam and panel interview in selection process

12. Compensation Administration • Separate department for provident fund management that handles forced savings, car plan, housing loan, multi-purpose loan, retirement plan, etc. • Performance-based compensation (PES) • Productivity Incentives, Bonuses • Model Employee/ Loyalty Awards • Leaves of Absence

13. Training and Development • Basic Skills and Attitude Development • Management development training • Supervisory training • External training • Public offerings on gaming education

14. Human Resource Planning • Maintenance and update of Plantilla • Implementation of Career Development Program • Conduct of manpower review

15. Employee Relations • Investigation and adjudication of cases being handled by Security Department and Corporate and Legal Services Department • Implementation of Morale, Welfare and Recreation Program aimed at fostering camaraderie, unity and industrial peace • Administration of Code of Discipline

16. Human Resource Records and Statistics • Maintenance of employment records in joint undertaking with IT Department • Readily accessible information on employment used in research and studies conducted in other functional areas as in compensation administration, training and development, etc.

17. Health and Safety • Health and safety concerns are handled by separate departments , Health Services Department and Security Department, respectively • Annual Medical Examination • Medical and Dental Clinics in all branches • In-House Health Care Plan • PAGCOR Pharmacy

18. Issues Addressed thru Improved HRM Practices • Referrals from higher government authorities • Quality of first line leadership • Compensation of employees vis a vis counterparts in government and private sector • Balance of Work-Life • Need for higher education • Increased demand for gaming personnel

19. Recommended Courses of Action • Organization Review • Job Evaluation/ Wage and Salary Administration • Management Development Programs • Intensive Career Development Program • Morale Survey • Conduct of More Activities to Ensure Work-Life Balance