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Enterprise Architecture within ING NIOC 2013

Enterprise Architecture within ING NIOC 2013. Henrik van Bruggen. Arnhem, 5 april 2013 www.ing.com. Distinguished Chief Architect ING bank. Introduction. Application Architecture ING Netherland. Infrastructure Architecture Global ING. Since 1995 working for ING in various roles. e.

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Enterprise Architecture within ING NIOC 2013

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  1. Enterprise Architecture within INGNIOC 2013 Henrik van Bruggen Arnhem, 5 april 2013 www.ing.com

  2. Distinguished Chief Architect ING bank Introduction Application Architecture ING Netherland Infrastructure Architecture Global ING Since 1995 working for ING in various roles

  3. e ING Retail is No. 2 bank in Netherlands and No. 4 in Belgium, also active in Central Eastern Europe ING Retail active in China, India and Thailand ING Direct active in Austria, France, Germany, Spain, Italy and the UK ING Commercial Banking has an international network in 40 countries with key positions in Structured Finance and Financial Markets ING Direct in Australia Universal Bank Retail and Commercial Banking Commercial Banking only Retail Banking only Equity stakes Retail and Commercial activities ING Bank worldwide

  4. Life of an architect within ING

  5. What is architecture? Definition architecture ISO/IEC 42010: 2007 : ‘‘The fundamentalorganization of a system, embodied in itscomponents, theirrelationshipstoeachother and the environment, and the principlesgoverningits design and evolution.’’ Architectuur is in deze zin dus een managementinstrument dat gebruikt kan worden om verandertrajecten te besturen Architectuur dient om richting te geven aan ontwerp en realisatie van processen, organisatorische inrichting, informatievoorziening en technische infrastructuur van de organisatie

  6. Having impact with architecture…. It takes more then structuring and modeling on paper • Create a Business Framework • Constant dialogue with yourbusiness • Communicate in a languageyour business understands • Create an Architecture Framework • Manage by architecture roadmaps • Governance that supports yourroadmaps • Architects that Inform & Inspire • ……… Banking - Investments - Life Insurance - Retirement Services

  7. by creating simplicity…. Consumer view analogy Outside in view –– Infrastructure service equivalents

  8. …. based on a clear DRIVER • Ourbusiness Strategy, who do we want to be… • Our History (legacy), what made us today …. • Capabilities of IT, that what we can realize… Banking - Investments - Life Insurance - Retirement Services

  9. Business Strategy as a Driver Drivers of our Architecture Our business Strategy, who do we want to be Banking - Investments - Life Insurance - Retirement Services

  10. Let’s look at a couple of challenges for banks…. Business Strategy as a Driver I bank anywhere, anytime, anyhow I expect a smooth, personalized experience I tell others how great ING is I trust my bank Oranjeis ING I expect value for money

  11. Business Strategy as a Driver …we need other channels to build up trust… putting focus on our real-time customer view

  12. Legacy as a Driver Drivers of our Architecture Our History (legacy), what made us today ….

  13. Legacy as a Driver Evolution as a Driver 202x 2015 • Predictive Enterprise • Real-Time Enterprise 2005 • Integrated Enterprise 1986 • Automated Enterprise • Connected Enterprise 1965

  14. Legacy as a Driver Automated Enterprise (1965) Distribution Layer FulfillmentLayer • Administration and booking of payments automated • Drivers: growth and efficiency ING’s Logical Application Architecture Framework 14

  15. Legacy as a Driver Connected Enterprise (1986) • Introduction of Girotel, payments; Direct Channel to the back office Systems • Back Office became visible to customers (or not) • Drivers: Speed & Convenience Distribution Layer FulfillmentLayer SupportLayer ING’s Logical Application Architecture Framework 15

  16. Legacy as a Driver Integrated Enterprise (2005) • Multi Channel (7x24) • Near Real Time by Portals • Complex customer view • High integration cost • No STP Distribution Layer FulfillmentLayer SupportLayer ING’s Logical Application Architecture Framework 16

  17. Capabilities as a Driver Real Time Enterprise (2015) • Multi Channel experience (7x24) • Mobile Channel (!) • Real Time & STP processes • Flexibility by BPM technology • Central Customer View • Core Bank Package • Agility in Development • Lower integration costs Distribution Layer CustomerCentricCoreLayer MDM FulfillmentLayer SupportLayer ING’s Logical Application Architecture Framework required to take next step 17

  18. Capabilities as a Driver Predictive Enterprise (202x) • Multi Channel experience (7x24) • Mobile Channel (GEO) • Instant interaction • Social Mining • Use the information you have from your customer • Active Fraud prevention Distribution Layer CustomerCentricCoreLayer MDM FulfillmentLayer SupportLayer ING’s Logical Application Architecture Framework 18

  19. Capabilities as a Driver Predictive Enterprise (202x) Great service goesbeyondapps... thinkabout real time interventions Advanced intelligence to secure ourcustomers money Sensing customer sentiment on allchannels 19

  20. other elements that accelerate your business • Sandbox as soon as possible, together with your business • Align Business, Application AND Infrastructure Architecture • Be closely aligned with the Scrum Teams • Always prepare the next step…. This makes architecture DRIVE your business

  21. Thank you!! Banking - Investments - Life Insurance - Retirement Services

  22. Target state 2012-2017Hybridinfrastructure services Application-, Supporting-, and Management Building Blocks (ABB’s, SBB’s and MBB’s) DRAFT Banking - Investments - Life Insurance - Retirement Services

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