State of Louisiana and Short’s Travel

1. State of Louisiana and Short’s Travel Booking Online & Portal Training

2. Things to know… • How to contact Short’s Travel: • Email: state@shortstravel.com • Toll Free Phone: 1-888-846-6810 (24/7) • (Call to book international travel) • Hours of Operation: • Core Hours: Monday – Friday, • 8:00 am CT – 5:00 pm CT • After-Hours: Nights, Weekends, Holidays • - At cost of $15 per call • Online Booking Tool Access: • www.shortstravel.com/la • Create User Name • Create Password • (lowercase, 8 characters + one number) Must enter your profile information before booking – review periodically

3. Transaction Fee Structure A transaction fee will be charged per ticket issued. * Fee charged when booked without air ** Charged when original air ticket issued online

4. Traveler Features: Multiple Form of Payment Options Select your Department’s CBA, Corporate Card or your Personal Card!

5. Traveler Features: Automated CBA Approval (Approver) • All reservations associated with a CBA account will be sent to the approver prior to ticketing • Approval will be in ‘pending’ mode for 24 hours • If approval is not received in 24 hours the reservation will auto-cancel – traveler will be notified • Traveler will receive notification if denied or approved CBA Authorizers will receive an e-mail notification to approve or deny the airfare reservation:

6. Traveler Features: Online Baggage Fee Analysis • The total trip cost provided when searching for air!

7. Mobile Devices • Mobile Applications • Integrated with Short’s Travel reservations • Receive mobile itineraries • Receive flight notifications • Additional mobile travel tools are available • Compatible with Blackberry Sign-Up today at www.worldmate.com There is a free version or a personal charge for the upgraded version (Not State Reimbursable)

8. URL: www.shortstravel.com/la Create User Name Create Password – (lowercase, 8 characters + one number)

9. Click on “My Profile” to begin entering or updating your information Creating/Updating your profile The CBA information will be pre-populated by department.  The Corporate Travel Card, or Personal Card information should be entered into your profile.

10. All information is encrypted and secure! New TSA Requirements • New Travel Requirement from TSA • Effective November 1, 2010 Transportation Security Administration will require the following to be present prior to purchasing an air ticket through Short’s Travel or the airline. • You must provide the following: • Name as it appears on government-issued I.D. when traveling • Date of Birth (Arranger cannot see year – only traveler) • Gender • Redress Number (if available)

11. Book for Guest • It is EASY to book a Guest! • The system has the capability to make reservations for a guest • Upon log in select ‘Guest Traveler’ from the dropdown list • You will be prompted to provide the Traveler’s full name as it appears on their government ID, gender, date of birth and redress number if appropriate

12. Confirm Traveler Information • Confirm all of your information including: • Name • Frequent traveler data • Service Requests • Email address and cc • Seat Preference • Travel Arranger Information

13. Travel Arranger Portal • Add a Travel Arranger by… • Clicking on My Profile • Click on Travel Arrangers • Enter last name of Traveler and search • Click symbol to add to your list • May have more than one arranger • Remove a Travel Arranger by… • Clicking the next to the Travel Arranger’s name

14. Traveler Features: Canceled/ Unused Ticket Alerts • Managing Unused Tickets: • Monitor Unused Ticket Usage • All canceled tickets will automatically appear online • View All of your unused tickets • View All of your travelers unused tickets • What is your responsibility? • Book an airline where you have an unused ticket available

15. Virtual Invoice and Receipt Look-Up • Retrieve copies of past invoices • Available to all User’s • Click on Reporting > VI Lookup • Search by: • Date range (travel or invoice) • Invoice number • Ticket number • Record locator • Traveler name – (first or last) • Click Generate Report and a full list of matching invoices displayed • Click on an individual invoice to review full detail and retrieve invoice copy

16. Review your Trips • View Trips for you and your Travelers • Click Trips • View upcoming trips • Pull the your receipt for your trip • Search for up-to 6 months of historical trips • Sort by heading title • Click magnifying glass for complete trip details

17. Booking Travel Getting Started • Step #1: Begin by selecting what type of travel… • Air • Car • Hotel • Step #2: Input your origin and destination cities • Step #3: Select your dates • Step #4: Select your departure times • Step #5: Select how you prefer to see flights • Price • Schedule

18. Air Filtering • Air Matrix Features: • View all flights by number of stops • Southwest content is included

19. Policy Compliance • Check your policy compliance before your reserve your air reservation!

20. Policy Compliance

21. Payment Information • Add your payment information. If you are using a CBA account, your reservation will be held for 24 hours to obtain approval.

22. Confirmation and Complete • You are done! If you would like to duplicate your trip, click “Book another trip for the same itinerary”

23. Clone your trip • To clone your trip, you must select the Traveler then click continue.

24. As a reminder… • How to contact Short’s Travel: • Email: state@shortstravel.com • Toll Free Phone: 1-888-846-6810 (24/7) • Hours of Operation: • Core Hours: Monday – Friday, • 8:00 am CT – 5:00 pm CT • After-Hours: Nights, Weekends, Holidays • - At cost of $15 per call • Online Booking Tool Access: • www.shortstravel.com/la • Create User ID • Create Password • (lowercase, 8 characters + one number) • What can you do today? • Create and/or update your profile information - this is mandatory • Retrieve any itineraries/invoices for Short’s Travel • Begin booking travel on September 1st!

25. THANK YOU