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HUAWEI Service Capability

HUAWEI Service Capability. HUA Global Service Business Platform Overview. Country Premises 112 Service Branch Offices Technical Centers 3 GTAC + 8 LTAC; 2 GNAC; 18 Managed Services Sub Region Offices Resource Centers 3 GSRC + 22 RSRC Logistics Centers 102 Service Parts Hubs

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HUAWEI Service Capability

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  1. HUAWEI Service Capability

  2. HUA Global Service Business Platform Overview • Country Premises 112 Service Branch Offices • Technical Centers 3 GTAC + 8 LTAC; 2 GNAC; 18 Managed Services Sub Region Offices • Resource Centers 3 GSRC + 22 RSRC • Logistics Centers 102 Service Parts Hubs • Knowledge Centers 29 Training Centers + 44 Authorized Partners • Worldwide Service Staff 15,200 • Dedicated Managed Services Delivery Staff 2700 • Dedicated Managed Services R&D Staff 100 • PMP Project Management Experts 760 • Full- time Training Instructors 700 • Localization in Oversea Market 73% • Certified Service Partners Globally 1,100 • Certified Engineers from Partners 13,200 • Network Service Coverage > 1 billion subscribers in 100+ countries Global Infrastructures and Resources for Fast & High Quality Delivery

  3. HUA Benelux Service Capability:TAC & GTAC

  4. HUA Benelux Service Capability:Organization Operations Director SWAP Team (Establishment / Transition) Business Support • Supply Chain • HR • Finance • IT • Admin • Field operation, health & safety experts • Due diligence & business process reengineering experts • Commercial, legal, supply chain, logistic, HR, Admin experts Process Management Field Operation Service Assurance • Maintenance Project Delivery (MPD) • Track and manage day to day field services • SLA and KPI fulfillment • Contractors management • On-Site Emergency recovery • On-Site Diagnosis & Data Collection • On-Site Health Checks • Incident Management • Problem Management • Spare Parts Management • Network performance • Preventive Maintenance

  5. HUA Benelux Service Capability:Maintenance Organization CEG AR SPM Network-Service-CTO PCM AR Core Network Wireless Network Product A&S RNP&RNO Spare Part Regional SPM Regional SPM Dedicated team Regional SPM Dedicated team: according to network capacity CTO-Chief Technical Officer PCM-Project Control Manager CEG-Commodity Expert Group AR-Accounts Receivable Dedicated or pool team

  6. HUA Benelux Service Capability:Partners Overview • SPMS (Spare Parts Managed Service) - Spare Parts Planning and Dimensioning - Warehouse and Safety Stock management - 4hrs on site delivery • SLA fulfillment rate over 95% • FM (Field Maintenance) - Spare Parts Planning and Dimensioning - Warehouse and Safety Stock management - 4hrs on site intervention - SLA fulfillment rate over 95%

  7. HUA Benelux Service Capability:Networks Support Now Core Network Core Network • XXX -I CS-Core • XXX Mobile CS-Core & PS-Core • XXX CS-Core (NL, De, Swiss) • XXX Mobile HLR • XXX Mobile ATCA • XXX All Core • XXX Mobile • T-Mobile PS-Core • T-Mobile ATCA • BE XXX CS-Core • BE XXX PS-Core • BE XXX IMS-Core • BE XXX NGN • BE XXX ATCA • LUX XXX PS-Core Fixed Network • BE XXX MSBB • BE XXX IPBB • BE XXX NeON XWDM • BE XXX All IP (Router,PTN,IPDSLAM) • BE XXX NGWDM • BE XXX IP-MW • BE XXX NGWDM ASON • BE XXX EC OSN8800 Fixed Network • XXX DWDM/NGWDM • XXX National Metro-WDM • XXX SDH • XXX National OSN8800 • XXX OSN8800 ASON • XXX National U2000 Swap • XXX NGSDH ASON (24 Countries) • T-Mobile MSPTP • Online NE5000E • Online IPDSLAM+S9303 Wireless Network • BE XXX UTRAN • BE XXX IPRAN Upgrade • BE XXX 2G/3G/LTE • BE XXX 2G/LTE • BE XXX Femto • LUX XXX UTRAN • LUX XXX 2G/LTE • LUX XXX 2G/LTE Wireless Network • XXX CDMA • XXX Femto

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