Smart Classroom Training & Troubleshooting

1. Smart Classroom Training & Troubleshooting Presented by, Amber Kutny, ITTS Media Technician

2. Welcome Amber Kutny, Media Technician FAYETTEVILLE STATE UNIVERSITY Office: (910) 672-2123 Mobile: (910) 237-0760 Fax: (910) 672-1916 E-mail: akutny@uncfsu.edu Video IP: 152.6.18.194

3. Welcome • ITTS Website: • http://www.uncfsu.edu/itts/ • SMART Classroom Website: • http://www.uncfsu.edu/itts/smart_classrooms/

4. Interact with me What does it mean to be educated in the 21st century?What makes education so different now?

5. Interact with me • Who is currently using A/V technology in their teaching? • What do you use the most? • Comments, positive & negative, regarding the technology?

6. Contents of SMART Classrooms • SP Control Panel • Projector • Electronic Screen (or Smart Board) • Computer • VCR • Document Camera • Sympodium Monitor (or Smart Board) • Audio Amplifier & Speakers

7. Overview of Setup ControlPanel Projector DocumentCamera Sympodium VCR ComputerTower Amplifier

8. Controlling the System:SP Control Panel All SMART Classrooms have one built into the podium

9. SP Controls Turn the PROJECTOR “on” or “off” VCR Controls Volume Controls

10. Display Options Select the output you wish to view through the projector

11. Additional Plugs • Control all equipment from one panel • 2 additional plugs • S-Video (video camera, microscope) • Laptop • Bring your own cables • Select “Laptop” (where applicable) • Select “Computer” (where applicable) • Scroll LockScroll Lock 2 – Secondary Input • Scroll LockScroll Lock 1 – Primary Input • Set your laptop to project out of the VGA port • “Fn” key and “F#”

12. Additional Plugs Laptop Hookup S-Video Hookup (ex. Microscope, video cameras, etc.)

13. Computer • Plays DVDs • 2 USB ports on front • Audio out & Line in on front • Log in & Log out ONLY • Rebooting is rather time consuming

14. VCR For your VHS videos (DVDs play through the Computer)

15. VCR • Controlled on SP Control Panel • Controls may not work if IR sensor is damaged • Use the controls on the VCR • Volume Controls • On SP Control Panel • Audio Amplifier must be On, Speaker A, Volume Up

16. Document Camera • Displays anything you put on it • If LIQUID or ALIVE put in a container PLEASE • Uses • Take notes; project books / pictures / transparencies; demonstrate skills, etc.

17. Document Camera • Turn Document Camera “on” • Switch is on the Document Camera • Select the Document Camera input • On SP Control Panel • Note the image is on the projector AND on the monitor

18. Sympodium Monitor • Write on majority of applications • Exceptions are playing videos ID 250 ID 350

19. Sympodium Monitor • Writing controls located at top of monitor • Pointer / Black / Blue / Red / Eraser

20. Sympodium Monitor • Eraser tips • Circle section and tap in middle – erases section • Change to pointer and tap once to delete ALL writing

21. Audio Amplifier • MUST • Be “on” (Green) • Select “Speaker A” (Red) • Volume knob turned up

22. Classroom Troubleshooting

23. Interact with me • Most common problems in A/V classrooms? • ITTS Help Desk – Here to Help You • Ext. 2085 • In-room phone – direct line • FootPrints Work Order Ticket • https://helpdesk.uncfsu.edu • Please… remember your manners • Many students man the phone lines

24. FootPrints Tickets • Important information to include • Contact Information & preferred method of contact • Location of problem • In body AND in subject • Specifics of the problem • What doesn’t work? • How do you know this? • Visuals / messages / beeps? • What did YOU try? https://helpdesk.uncfsu.edu

25. FootPrints Tickets • Importance • Please state… (and be honest) • Please fix at some point within the semester • Please fix at your earliest convenience • MUST have fixed ASAP (Emergency)

26. FootPrints Ticket - Example https://helpdesk.uncfsu.edu

27. Computer Problems • Cannot log onto the domain! • Is UNCFSU selected? • Is your password correct? • Is the Caps Lock on? • Is the Num Lock on? • Is the internet cable SECURELY plugged into the wall port? • If visible – are there blinking lights where the cable is connected into your computer?

28. Computer Problems • Cannot access webpage(s)! • Were you able to log onto the domain? • Can you access any webpage? • Inside domain – www.uncfsu.edu • Outside domain – www.google.com, www.yahoo.com • Is a red X over your Comp-to-Comp icon? • Can you access your network drives? • Network drives (O:/, P:/ and T:/ )

29. Computer Problems • Projector won’t turn on! • Is the SP Control Panel blinking red? • Wait 60 seconds (for cool down) and try again

30. Computer Problems • Projector says “no input” & displays blue! • Which input is selected? • Document Camera, VCR, S-Video, and Laptop if NOT ONand selected will display this • If laptop plugged in… • Has main computer idled too long and is displaying a screen saver? • Move the mouse

31. Computer Problems • No audio! • Is the projector on? • Is the SP Control Panel’s audio turned up? • Is the computer audio unmuted and turned up? • Is the program audio unmuted and turned up? • Is the audio amplifier on? • Speaker A selected? • Volume knob turned up?

32. Computer Problems • Cannot locate my T:/ Drive! • Steps for ALL computers: • My Computer > P:/ > Apps > Scripts > employee-t.bat

33. Computer Problems

34. Computer Problems

35. Computer Problems

36. Computer Problems

37. Computer Problems

38. Computer Problems

39. Advanced SMART Software Section

40. SMART Classroom Software • SMART’s license allows any faculty member, staff member, or current student to have a copy of the SMART software loaded onto their computer.

41. Software Request • Put in a FootPrints Ticket • A member of ITTS will come to your office to install the software

42. Unique to SMART Classrooms • SMART Control Panel • Where to locate/activate Double Click Icon

43. Contents • Notebook • Recorder • Video Player • Keyboard • Pen Tools • Settings • BridgeIt • Help • More

44. SMART Notebook • Similar to PowerPoint • Can add slides • Note take on the screen

45. SMART Notebook • Gallery • Essentials for Educators • SEARCH & DISCOVER! • Make presentations • In class • Before Class

46. SMART Notebook • Capture Tool • 4 Options • Click & Drag • Frame Capture • Capture Screen • Freehand Capture NOTE: • To capture outside of SMART Software • “Print Scrn” key – Copies screen to clipboard • “Alt” with “Print Scrn” – Copies selected window only

47. SMART Notebook • Export • 4 Options • Web Page • Image File (.jpeg) • PDF • PowerPoint • NOTE: May shift images

48. SMART Recorder • Can record audio and video of desktop! • Great to accompany online courses! • WILL slow down computer • Close unused applications • No editing capabilities Recommend purchasing microphone for verbal instructions

49. SMART Recorder - Example Click to play.

50. SMART Video Player • Can write on video files as they play • DOES NOT play DVDs • I still recommend WinDVD or Windows Media Player