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Identifies KM Needs and Realize KM Potentials. 1. 2. 4. Use and control KM. Create awareness for KM. Introduce KM. Support Communities of practice ( CoP ). Communities of practice. Lessons learned process/project. KM needs- assessment. Knowledge Strategy Process (KSP).
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Identifies KM Needs and Realize KM Potentials 1 2 4 Use andcontrol KM Create awareness for KM Introduce KM Support Communities of practice ( CoP ) Communities of practice Lessons learned process/project KM needs-assessment Knowledge Strategy Process (KSP) Strategy developmentworkshop KM audit &benchmarking KM in projects Content Distribution Map Value driveridentificationworkshop Assessment for KM-Systems Knowledge sharing: Patent Database Methods framework for projects KMinfrastructureworkshop Assessment for CoP KM cultureworkshop SharNet xxx Questionnaire Operation and administration of KM-systems (Incentives / KM Measurements) 3 Overall solutions (projects) Workshop xxx Project Coaching Technology Link between business and KM processes KM change process KM-infrastructure project KM strategy realization
Elements of KM Implementation Project Bases Knowledge Base Knowledge Assets Method Base Communities international groups of experts Knowledge LibaryWorking docs, Knowledge Assets and Methods Siemens coreprocesses publizieren Service Offering Life Cycle Sales Delivery Manage-ment Market Develop-ment Discussiongroup Documentstorages anwenden Urgent Requests prüfen E-Mail, Chat optimieren Interactive working environment KM Support Processes KM Organisation with KM-specific roles and processes
Strategic KM Framework – In General content and context organisation infrastructure strategy results collaboration and leadership people process - K sharing - K creation external relationships values
The Knowledge Creation Environment Knowledge Creation and UseOrganizational Effectiveness Knowledge OrganizationEnlightment Domain Experts Knowledge InfrastructureProcess Efficiency Info Experts IT Experts Source: Chun Wei Choo Information Management for the Intelligent Organization
AA的知識網路架構導入知識管理的方法 價值 願景 訓練CBT VGT行動學習 知識策略 組織學習 學習 目的 知識管理解決方案 社群 績效考評 企業文化再造 KMAT績效考評指標 資訊技術策略 企業內部網路 網際網路 電子郵件 資訊倉儲 資訊科技 KnowledgeSpace 整合 擴充