ACT Lien System - Agenda

1. ACT Lien System - Agenda • Process Overview & Key Differentiators • Business Process Overview • System Functionality Overview: • Billing • Lien Tracking & Customer Service • Automatic Document Generation • Payment & Daily Collections • Robust and Flexible Reporting • Key Reports in ACT • Proven Technology Platform

2. Process Overview Linebarger tracks, bills and collects money for various types of liens as a service to our clients. Lien types include: Health and Safety Demolition Securing and Visual Blight liens.

3. ACT’s Lien system was implemented in Q1 of 2009 to increase business efficiencies and stream line operations in the Houston Liens group. ACT used existing technology as a platform allowing us to implement the software more quickly, effectively and economically. ACT’s ASP strategy allows for a strong foundation and increased focus on fulfilling specific customer needs. Process Overview

4. Key Differentiators The ACT-powered Lien System offers the following benefits to stream operations: Comprehensive, flexible & more accurate billing. Robust lien tracking & automated document generation. Increased level of customer service support. Complete payment and daily collection reporting. Robust operational & management reporting. User friendly, customizable application design. Proven technology platform.

5. Business Process Overview Tax Roll Data file updates account information Letter to property owner Code Violation Pre-lien Certified Letter CAD Account Generate lien and receivable Lien document Lien types defined as jurisdiction buckets Sent to County Clerk’s Office for lien file # and file date Receipt sent to customer Payment is received and cashiered Lien is released Property Owner is billed Lien and Distribution Status reports generated File date triggers due date set to first day of the next calendar month

6. Billing - Account Information The Lien Status has ‘As of Date’ functionality for What-if Type Reporting, apowerful tool for the Customer Service department.

7. Using ACT’s parameter functionality, you may select the accounts to be included in the billing run: File Date Range Minimum Levy Balance Batch Billing Process Users have the ability to generate & customize mass billing jobs! Utilizing the minimum levy balance option provides a method for cost effective billing!

8. Batch Billing Process Here is a sample output report of the lien selection process: We selected 1,911 liens with file dates between June 1, 2007 – June 30, 2010 that have a balance due of $.01 or greater.

9. Batch Billing Process • You may now create a billing data file. At this point, the user may further customize account inclusion using: • Lien Type • Minimum Levy Balance • You also identify the ‘as of date’ that will appear on the bill which controls the calculation of interest. ACT facilitates Aged Billing via ‘As of Date’ functionality!

10. Batch Billing Process Here is a sample output report of the lien selection process: After further modifying our selection process by increasing the minimum balance due amount to $1.00, 1,001 statements were generated.

11. Sample Statement You may send 1 bill for all liens on an account All components of the balance due are reflected in the body and coupon portions of the bill Balance due projections are included for improved customer service

12. Request for Review

13. Functionality Overview - Billing The Tax Roll File import process automatically keeps lien account data in sync with the Appraisal District and Tax Office! • This newly introduced automated process has: • Increased access to real-time data,resulting in a reduction of returned mail, thereby improving billing effectiveness. • Reduced manual account data maintenance,allowing those resources to focus on other value add activities.

14. Billing – Multiple Notices Other notices are available in ACT with a few keystrokes!

15. Billing – Multiple Notices S T A T E M E N T O F L I E N

16. Billing – Multiple Notices N O T I C E O F L I E N

17. Lien Tracking & Customer Service The Lien Master screen is the ‘heart’ of account information!

18. Lien Tracking & Customer Service The Lien Detail screen reflects specific information on each lien. Many actions on a lien are initiated from this screen!

19. Lien Tracking & Customer Service The Lien Status - Balance screen reflects key information associated with an account and associated liens. The form also has ‘As of Date’ functionality for What-if Type Reporting, A powerful tool for the Customer Service department.

20. Lien Tracking & Customer Service The Lien Status - Paid screen reflects how payments are applied to liens.

21. Lien Tracking The Lien Search screen is very useful for Customer Service as so much frequently used data is available in one place!

22. Payment & Daily Collections • ACT offers a fully functioning cashiering system to take payments and manage daily collections. • Key cashiering functions supported by our product include: • Recording payments, reversals, voids, transfers and refunds. • Multiple deposits by cashier.

23. Payment & Daily Collections • Robust daily deposit reporting to facilitate cashier drawer balancing. • Detailed and summary level daily collection reports used to complete daily balancing, daily close out activities and disbursements. • Deposit or receipt date reporting. • Customized payment receipt generation.

24. Robust and Flexible Reporting Reporting is a key product differentiator as we offer: • Multiple reports across the lien life cycle. • Real-time access to all data. • Current and historical reporting. • Deposit or receipt date reporting. • User customized output via report parameters. There are a multitude of reports that support operational & management level reporting, for example, monitoring collection performance.

25. Robust and Flexible Reporting ACT regularly delivers software enhancements to improve business processing, reporting and auditing! • One such example is a new feature added to the Full Lien List, a report which identifies all liens in the system. ACT added the date the lien was paid in full to this operational report. • This information enhancement allows the business to determine the aging of a lien when it pays in full and compares that to the receivable balances with the same aging.

26. Robust and Flexible Reporting • This added information allows the business to determine the collectability percentages based on a lien’s age. • Auditors may now be provided hard evidence about how the business determined percentages for the allowance for uncollectible liens,as we use all liens in the database to determine those percentages,based on when they paid historically.

27. Key Reports in ACT The Full Lien List Report produces a downloadable file of all liens as of a given date and time. This report may be organized by lien type, status, or aging, depending on user selection. This report supports auditing of the monthly Fiscal Report. To view a sample report,go to “Liens” in the TCS help menu. The Monthly Fiscal Lien Report provides a summary of balances and amounts collected for each type of lien. Included in the report are the beginning balance, receivable levy or interest collected, amount of new liens, adjustment amount, and ending balance for each lien type. Also included are court costs collected, amount of lien release fees collected, attorney fees collected, NSF fees collected, overpayments collected and the total collected. To view a sample report,go to “Liens” in the TCS help menu. The Top Liens Report provides a list of the top liens based on amounts owed. This report can be run for one, multiple or all lien types. Included in the report are account number, lien number, total balance, levy balance, interest balance, attorney balance, work completion date, file date and extinguished status. To view a sample report,go to “Liens” in the TCS help menu.

28. Key Reports in ACT TheLien Payments Reportprovides a summary of balances and amounts collected for each type of lien on liens for which payments have been made (including reversals). Included in the report are lien number, operator, total amount of levy and fee paid, principal (levy) paid, interest paid, and NSF, attorney and release fees paid. The Liens Reversal Report provides a summary of balances and amounts collected for each type of lien for liens that have had payment reversals including reversals and returned items-NSF fees. Included in the report are lien number, operator, total amount reversed, principal (levy) reversed, interest reversed, and NSF, attorney and release fees reversed. The New Liens Report provides a summary of balances and amounts collected for each type of lien that has an Activation date within the specified date range. Included in the report are lien number, operator, total amount of levy and fee owed, principal (levy) owed, and release fee owed.

29. Key Reports in ACT The Liens with Levy Adjustments Reportprovides a summary of balances and amounts collected for liens that have had levy adjustments. Included in the report are, for each lien whose levy has been adjusted, lien number, operator, total amount adjusted, principal (levy) adjusted, and release fee adjusted. The Canceled Liens Report provides a summary of balances and amounts collected for liens that have been canceled. Included in the report are lien number, operator, total amount of levy and fee canceled, principal (levy) amount canceled, and release fee amount canceled. The Released Liens By Release Date Range Report provides a detailed listing of liens released within a user provided date range. Included in the report are lien ID, account number, certified owner, lien number, file number and file code, release date, and legal description.

30. Key Reports in ACT The Lien Transfer Payment Report shows accounts that have had payments transferred in deposits that have adjustment refunds pending (RF) or transfer (TR) transaction types. For each account, it shows lien number, operator, deposit, amount, principal, interest, NSF fee, attorney fee, release fee, and check number. This report also includes a section for refunds/overage. To view sample reports, go to “Liens” in the TCS help menu.

31. Proven Technology Platform • Application is user-friendly and intuitive. • Clients are members of the Application Service Provider (ASP) community. • Application provides greater control within the business community. • ACT providesan Oracle-powered platform which offers scalability and reliability.

32. Proven Technology Platform • ACT provides a comprehensive Disaster Recovery Plan which safeguards against data loss. • ACT is SAS70compliant. • Clients have access to highly trained resources with business and technical expertise.