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The Treasury Report on Receivables:

The Treasury Report on Receivables:. Transforming a DOS-Based Mainframe System to the Internet Author: Nicole J. Burton, FMS. Legacy-to-Web Development. Establishing Criteria for Pilot System Incorporating Performance Centered Design (PCD) and Usability Testing in Development Process

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The Treasury Report on Receivables:

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  1. The Treasury Report on Receivables: Transforming a DOS-Based Mainframe System to the Internet Author: Nicole J. Burton, FMS

  2. Legacy-to-Web Development • Establishing Criteria for Pilot System • Incorporating Performance Centered Design (PCD) and Usability Testing in Development Process • Implications of Legacy-to-Web Development

  3. Introducing FMS • Government’s bookkeeper, Dept. of Treasury • Issue payments • Gather financial information • Publish reports • Manage Federal debt collection activities

  4. Selecting TROR as Pilot Internet System • Stand-alone system undergoing revision • Supported an important though not highly visible activity • Data not very sensitive • Did not involve issuing payments

  5. Incorporating PCD & Usability Testing into Development Process • Introduced usability testing at FMS • Site visits, user profiles, task analysis, usability goals • Conducted first usability test @ 65-75% • Conducted Pilot Test at 5 agencies • Further refinement • Implementation

  6. Human Factors Implications of Web Applications • Users will expect better service • Internet-style usability • Customized options • Timely E-mail and telephone response • Access to real-time data

  7. Human Factors Implications of Web Applications • Users will expect more innovation • Each desktop is a workstation • Influences workflow • More self-service • Better work conditions & opportunities for lower-graded employees • Innovation where competition is not a driver

  8. Leveraging Expectations • Web Applications can be a wedge for introducing • Evolving “phased” systems • Performance centered design and usability testing • Business reengineering • Re-ignited “Reinventing Government” initiatives

  9. Questions? • Nicole.burton@fms.sprint.com • (202) 874-8728

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