Riviera Care Group

1. Riviera Care Group Head Office: 01803 293388 STATEMENT OF PURPOSE RESIDENTIAL CARE PROVISION Riviera Court SUPPORTIVE LIVING Rydal Court The Braddons DOMICILIARY CARE Riviera Outreach Ltd Each establishment within the Riviera Care Group has separate visions as set out in their respective “Statement of Purposes”

2. BACKGROUND Riviera Care Group is a group of 4 Limited Companies, each with its own Directors and Managers, providing care and/or support to young adults with mental health problems and/or Learning Disabilities.  The first establishment, Riviera Court in Torquay, was purchased in August 2000 as a hotel. It was refurbished and reopened as a Residential Care Home for 22 young adults. Riviera Care Home has run at full occupancy since January 2001 and to date has offered residential care for 300+ clients. It also offers respite facilities and day care.

3. ……..background In October 2002, Rydal Court was opened. Although it caters for the same client group and learning disabilities, this establishment offers supportive accommodation for 11 clients who live independently. This property was originally holiday flats, so clients within this organisation live in fully furnished single flats with communal areas. This unit is staffed from 8am – 11pm with a 24hr on-call service. A full time Occupational Therapist is amongst the staff here and clients each receive a minimum of 14 hours per week support. This organisation comes under the “Supporting People” scheme – a Government Initiative, jointly funded by Housing Benefit. In December of the same year, The Braddons was opened, again same client group, but offering 18 flats. The three establishments share administrators and resources and philosophies/strategies are similar. All have full occupancy levels with a steady stream of referrals from Community Health Centres, GP’s, local and external Health Authorities and private customers.

4. MISSION STATEMENT The Riviera Care Group is four Limited Companies owning separate establishments, providing care and/or support to young adults with mental health problems and/or learning disabilities. Emphasis is strongly placed on promoting independence and enhancing quality of life through intervention. A common theme is that the group’s philosophies are that people with mental health problems and/or learning disabilities reside in a centre of excellence. To achieve this we recognise the importance of maintaining high quality care and/or support for not only the clients but their relatives and significant carers. We additionally wish to work within an inter-professional and interagency context to achieve seamless and holistic packages of care. We believe that everything stems from our staff and wish to be recognised as a good employer in which there are equal opportunities progressive and recognised staff development, support and supervision, the best use of skill mix and an inclusive team and client approach. We anticipate that we will exceed CSCi Standards Requirements and those of the “Supporting People Scheme”.

5. Philosophy of Care • We aim to work with people, their families and professionals within a framework of anti-discriminatory practice and in such a way as to promote each person’s individual value. We are committed to: • Actively promoting each person’s participation in an ordinary lifestyle. • Supporting people to access community facilities. • Having positive expectations by stressing each persons achievements and strengths without losing sight of their disability and individual needs. • Enabling maximum potential towards independent living.

6. Statement of Purpose This information will be made available to all clients of the Riviera Care Group. Registered Provider: Stephanie Bryan. Registered Manager: The Service Managerfor Riviera Support Ltd & Riviera Support (South West) Ltd for the purpose of this booklet will be referred to as Riviera Outreach Ltd is: Joanne Egan. Registered Manager: The Service Manager for Riviera Care Ltd is: Stephanie Bryan

7. Statement of Purpose 2 The organisational structure of the service is as follows:

8. Statement of Purpose 3 • These are as follows: • AIMS AND OBJECTIVES • AIMS: • ·To provide a flexible care & support service which is tailored to the individual needs of the client in order to promote and maintain independent living. • To offer clients appropriate stimulation to prevent deterioration and to improve and sustain a quality of life that promotes dignity and encourages each to achieve their maximum potential. Emphasis will be placed on activities of daily living based on planned activity programmes and the individual preferences of each client. • To provide care & support including “personal care” (within the accepted definition of such) to clients of both sexes aged between 18 – 65 years old and who, due to mental health(Riviera Court) and mental health and learning disabilities (Riviera Outreach) require care & support provided in their own homes and/or residential care. • Categories NOT included are those who are outside of the age range, or those who have physical disabilities.

9. Statement of Purpose 4 • Each individual will be assessed and supported depending on their own capabilities and merits. This will be achieved through the ongoing use of evidence based assessment tools and with planning in conjunction with the client’s community care team. • Clients will be central to the activities of the Service and will thus be fully involved at all stages of the care planning process. • OBJECTIVES: • Liase with multi-disciplinary teams to establish the requirements of the clients through assessment, previous history, family and significant others. • ·Regularly evaluate the standards of support so that the care package can be amended depending on the changing needs of the client. • ·Provide care & support interventions in respect of: • Productivity, leisure and personal care that are specific to the individual and dependent on their circumstances at any given time. • ·To maintain flexibility and accommodate the variable and complex needs of the clients.

10. Statement of Purpose 5 · • Audit the effectiveness of support through negotiation with clients, their families and all other disciplines involved in the care & support of the client. • ·Support in activities of daily living if the mental state of the client is such that this jeopardises dignity and morale. • ·Provide advice & support to clients on the promotion of health and the prevention of ill health. • ·Ensure that communication systems with outside organisations are maintained so that up to date information is available to all relevant parties and respecting rights of clients regarding confidentiality. • ·Provide support in coping with distressing situations and to contribute to their ability to cope. • Staff to participate in teaching programmes to facilitate the improvement of knowledge and professional competency. • ·Provide training for staff regarding the presentation and management of mental illness and learning disabilities and strategies in communication skills.

11. Statement of Purpose 6 Comply with Health and Safety requirements and have strategies in place to cope with unpredictable occurrences. Provide documentation as required by regulatory bodies and Health and Safety that will be available to those officials when they so require. Support Team Riviera Care Group will work alongside other services known to & involved in the ongoing care & support of the client. They will be in regular contact with the client within the group to ensure that everything is going accordingly. The well being of the client is paramount and thus the team will notify appropriate parties of any issues arising with the client which give cause for concern. In addition to the provision of direct “personal care”, our team will also provide support in respect of shopping, cooking, cleaning, budgeting & finance, trips out, meeting appointments, evening visits and social skills development.

12. Statement of Purpose 7 For “emergency” support (Riviera Outreach), we are also able to offer an out-of-hours contact service where necessary. All Support staff will be selected to work with clients depending upon the individual needs of that client. This “named worker” will be identified at the earliest opportunity following referral and will have had the opportunity to meet & establish a rapport with the client prior to any service being implemented. Tasks will only be undertaken by support workers who have sufficient skills & knowledge to perform such activities in a safe and competent manner. Our ongoing commitment to training and development will serve to ensure all team members are both appropriately skilled and regularly updated. Our staff will try to answer any questions that clients may have about their care & support and will always seek to work collaboratively with clients in the development and implementation of packages of care to ensure the highest attainable standards of support

13. Statement of Purpose 8 Equal Opportunities: No person who comes into contact with Riviera Care Group will be discriminated against, be they client, employee or any third party. Each person will be treated fairly and individually and opportunities will be equal regardless of race, culture, gender or religion. If it is felt that this statement is not being adhered to, complaints regarding this will be welcomed and dealt with via our complaints procedure. Complaints: There may be occasion when a person may wish to make a complaint. If this occurs clients are asked initially to contact the manager of the service regarding their issue. If the matter is not satisfactorily resolved, clients may contact the proprietor Mrs Stephanie Bryan (Riviera Court) Joanne Egan (Riviera Outreach) who will address the matter. Full details will be made available to clients upon request.

14. Statement of Purpose 9 • VALUES AND BELIEFS • Riviera Care Group holds the following values and beliefs. At all times it will be ensured that care & support will be delivered with the client’s best interest in mind: • Clients’ Rights • We place the rights of clients at the forefront of our philosophy of support. We seek to advance these rights in all aspects of the services we provide and to encourage our client’s exercise their rights to the full. • Privacy • We recognize that our clients’ need to accept help with personal tasks is inherently invasive of a their ability to enjoy the pleasure of being alone and undisturbed. We will therefore strive to: • • Give help in intimate situations as discreetly as possible. • Ensure the confidentiality of information which the service the home holds about clients and only disclose to other parties such information as is necessary on a need-to know basis where such disclosure is in the best interests of the client.

15. Statement of Purpose 10 Dignity We aim to preserve respect for our service users’ intrinsic value in the following ways. • Treating each client as a special and valued individual. • Helping clients to present themselves to others as they would wish through their own clothing, their personal appearance and their behaviour in public. • Supporting each client in ways which enables the expression of himself or herself as a unique individual. • Tackling the stigma from which our clients may suffer through age, disability or status. Compensating for the effects of disabilities which client s may experience in respect of their communication, physical functioning, mobility or appearance.

16. Statement of Purpose 11 • Independence • We are aware that a need for care & support can inevitably disempower some clients in that by accepting such services, clients surrender a degree of their personal independence. In view of this, we regard it as all the more important to foster our clients’ opportunities to think and act without reference to another person in the following ways: • Providing as tactfully as possible human or technical assistance when it is needed. • Maximizing the abilities our client retain for self-care, for independent interaction with others, and for carrying out the tasks of daily living unaided. • Helping clients take reasonable and fully thought-out risks. • Promoting possibilities for clients to establish and retain social contacts. • Encouraging clients to have access to and contribute to the records of their own care.

17. Statement of Purpose 12 • Security • We aim to provide our support services in a manner which is responsive to the need for security in the following ways. • • Offering assistance with tasks and in situations that would otherwise be perilous for clients. • • Protecting clients from all forms of abuse and from all possible abusers. • • Providing readily accessible channels for dealing with complaints by clients. • Operating in a manner which clients experience as open, positive and inclusive. • Civil rights • Offer support which ensures that clients have the opportunity to vote in elections and to brief themselves fully on the democratic options. • • Helping clients to claim all appropriate welfare benefits and social services. • Assisting clients’ access to public services such as libraries, further education and lifelong learning.

18. Statement of Purpose 13 • Choice • We aim to help clients exercise choice in aspects of their lives in the following ways. •  Support with enabling clients to manage their own time and not be dictated to by the needs of our service to meet its own obligations. • ·Involve each client as fully as possible in defining and providing for their care needs. • Respecting and valuing individual, unusual or eccentric behaviour in clients. • Fulfilment • We want to help our clients to realize personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways. • Informing us as fully as each client wishes about their individual histories and characteristics. • • Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every client. • • Respecting our clients’ religious, ethnic and cultural diversity. • • Helping our clients to maintain existing contacts and to make new liaisons, friendships, and personal or sexual relationships if they wish. • • Attempting always to listen and attend promptly to any clients desire to communicate at whatever level.

19. Statement of Purpose 14 Quality Care We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the services we provide. Choice of service We believe that every prospective client should have the opportunity to choose a service which they feel will best meet their individual needs. To facilitate that choice and to ensure that our clients know precisely what services we offer, we will do the following. • Provide detailed information on the services by publishing a statement of purpose and a detailed service user guide. • Give each client a contract or a statement of terms and conditions specifying the details of the relationship. ·Ensure that every prospective client has his or her needs fully assessed prior to implementing a support package. Demonstrate to every client who is referred to us that we are confident that we can meet his or her needs as assessed.

20. Statement of Purpose 15 • Personal and health care • We draw on expert professional guidelines for the care & support services the team provides. In pursuit of the best possible care we will do the following. • • Produce and agree with each client a plan of care which is: (a) based upon initial assessed need, (b) implemented appropriately with defined interventions aimed at meeting such identified needs, (c) regularly updated & evaluated in response to changing needs. •  Continually liase with other agencies involved in seeking to meet or arrange for appropriate professionals to meet the health care needs of each client. • Lifestyle • It is clear that service users may need care and help in a range of aspects of their lives. • To respond to the variety of needs and wishes of service users, we will do the following:

21. Statement of Purpose 16 • • Aim to support and advise clients in developing a lifestyle which satisfies their social, cultural, religious and recreational interests and needs. •   Provide support to clients in exercising choice and control over their lives. • Concerns, complaints and protection • Despite our confidence in the quality of the services we provide, we know and understand that clients may become dissatisfied from time to time. In order to address this we will: • Provide and, when necessary, operate a simple, clear and accessible complaints procedure. • Take all necessary action to protect clients’ legal rights. • Make all possible efforts to protect clients from every sort of abuse and from the various possible abusers.

22. Statement of Purpose 17 Staffing We are aware that the support staff will always play a very important role in clients’ welfare. To maximise this contribution, we will do the following. Employ staff in sufficient numbers and with the relevant mix of skills to meet clients’ needs.  Provide at all times an appropriate number of staff with qualifications in health and social care.  Observe recruitment policies and practices which both respect equal opportunities and protect client’s safety and welfare. Offer our staff a range of training, which is relevant to their induction, foundation experience and further development. The Underpinning Elements A series of themes both cut across and underpin the aims we have relating to the rights of clients and quality support. Fitness for purpose We are committed to achieving our stated aims and objectives and we welcome the scrutiny of our service users and their representatives.

23. Statement of Purpose 18 Comprehensiveness We aim to provide a total range of support, in collaboration with all appropriate agencies, to meet the overall personal and health needs and preferences of our clients. Meeting assessed needs The support we provide is based on the thorough assessment of needs and the systematic and continuous planning of support for each client. Quality services We are aiming for a progressive improvement in the standards of training at all levels of our staff. Review of this document We keep this document under regular review and would welcome comments from service users and others END OF STATEMENT

24. Riviera Care Ltd(Riviera Court) Riviera Court is a 22 bedded residential care home. The registered manager is Stephanie Bryan who is a qualified psychiatric nurse with many years of experience with the health authority. She also holds qualifications in teaching and development and is contactable 24 hours a day if required. Working alongside the manager are Senior Carers, care assistants and a trainee Social Worker. All of which make up the care team within Riviera Court. To ensure that Riviera Court is beneficial to all participants; both recipients and providers, we have developed a statement of its aims and objectives. These aims will be measured through the evaluation of the care plans and the feedback from each client through a quality measuring system.

25. Riviera Court Riviera Court is a large, detached and spacious residential home close to Torquay town center and within easy walking distance of the harbour and local amenities. It is registered by CSCi and accommodates clients aged between 18 – 65 years who have a severe and / or enduring mental health problem. The home is unable to cater for those who have a learning or physical disability or those who fall outside of the age category.

26. Riviera Court Emphasis is placed on recreational / education and development / leisure activities which are based on planned activity programmes and individual care plans. Riviera Court, benefits from an indoor heated swimming pool and multi-gym, both are available to Rydal Court and The Braddons clients where a qualified gym instructor and lifeguard are on duty.

27. Riviera Court We are fortunate to have two large lounge areas, which provides a comfortable and pleasant environment for smokers and non-smokers alike. TVs and music systems are available in each lounge. Emphasis is placed on recreational and leisure activities which are based on planned activity programmes and individual care plans. Respite / short term care is also available. In house systems to monitor quality is addressed through regular staff business meetings, appraisals and supervision.

28. Riviera Court Recreational activities are varied and individualised with clients’ choices given full attention. As well as the pool within the home, clients also have the benefit of their own kitchen where they may choose to cook for themselves. Other life skills are also encouraged. Regular trips out will provide opportunity to get out and about both during the day and the evenings. Destinations for these trips are discussed in regular client meetings so each client has opportunity to discuss views and opinions.

29. Riviera Court As well as benefiting from the indoor heated swimming pool it has spacious recreational and lounge areas. All bedrooms are for single occupancy and have en suite facilities. TV’s are also available and clients are encouraged to bring in their own furnishings if they require to do so. Tastefully decorated, the rooms may be equipped with hot drink facilities if the client requires.

30. Riviera Court The home provides a safe, supportive and structured environment where the individual needs of the client are met and independence is encouraged but not expected. Each client is assessed and cared for depending on their own capabilities and merits. Appropriate stimulation will be offered to prevent deterioration and to improve and sustain a high quality of life for that person. This enhances dignity and encourages clients to achieve their maximum potential.

31. Supportive Living Our Supported Living Service is a pioneering service aimed at supporting people with mental health problems and learning difficulties primarily living within 2 establishments i.e. Rydal Court and The Braddons, based in Torquay Devon. Support is provided to a person according to his or her assessed needs. The Service is designed to offer a minimum of 14 hours and up to 24-hour support on a one to one basis and group activities. The service is primarily aimed at people 18 to 65 years old. The service will seek and enhance their participation in their community

32. Supportive Living RYDAL COURT Rydal Court is a large, detached spacious property close to Torquay town centre and within easy walking distance of the harbour and local amenities, as is The Braddons. They are under the Supporting People scheme and accommodates clients aged between 18 – 65 years. The homes cater for those who have a Mental or learning disability for those who fall within the age category.

33. Supportive Living Rydal Court has a spacious lounge area, as does The Braddons Supporting People partly fund housing related services. Tenants will also be required to apply for housing benefit and a nominal top-up contribution will be required. Any Services other than housing related issues will require to be further funded.

34. Supportive Living All flats are self contained. Rydal Court has 5 one -bedroomed and 6 studio flats.The Braddons has 7 one - bedroomed and 11 studio flats all of which are furnished and decorated to a high standard.

35. Riviera Outreach Ltd • Riviera Outreach provides an alternative to moving into residential care. We offer long term, live in, support services to people with high dependency support needs who wish to remain living on their own. Thereby promoting real choice in practice between care at home and independent living. • We require a completed referral form and risk assessment. • We offer a no-cost initial assessment visit where we can discuss needs, answer questions about the Company and leave you copies of our Documentation (Terms & Conditions, Policies etc.,) • We will ask you (or your representative) to complete a Care Plan. • Once this is accepted we will confirm your move in date, your first Support Worker and your Manager who will be responsible for managing your support. We will require a signed copy of the contract and Terms & Conditions returned to us before your move in date and the start of your support. • We will regularly discuss the progress of your support and any issues., etc. which need resolution.

36. Riviera Outreach Ltd Support staff for the Riviera Outreach will be drawn from our existing resources based within the Supported living schemes currently operated by Riviera Support Ltd and Riviera Support (South West) Ltd. The team will be comprised of a Manager, a Team Co-ordinator and Support Workers. To ensure that our Outreach Service is beneficial to all participants; both recipients and providers, we have developed a statement of its aims and objectives.

37. How is the Service Delivered ? Your community worker will identify to us that our service may be required by completing a referral form. On receipt of this, a member of the support team will make an appointment with you to ensure that all of your needs have been identified. Following this, you will be offered a contract and our team will work alongside you in some of the following areas: • Shopping • Budgeting • Meeting appointments • Trips out • Cooking • Planning menus • Cleaning • Evening visits • Escorting • Assisting with medication issues • Leisure activities • Befriending This list is just a few examples and your individualised package of care may identify tasks which are more specific to you and your requirements.