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Improving Cross-Program Communication, File Storage, and Test Procedure at iRobot Corporation. Students: Brittney Kawa and Audra Sosny Faculty Adviser: Professor Sharon Johnson Company Adviser: Jennifer Wallace. Agenda. Project Timeline Introduction Project Goal
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Improving Cross-Program Communication, File Storage, and Test Procedure at iRobot Corporation Students: Brittney Kawa and Audra Sosny Faculty Adviser: Professor Sharon Johnson Company Adviser: Jennifer Wallace
Agenda • Project Timeline • Introduction • Project Goal • Methodology & Preliminary Results • Phases I – III • Prototype Competency Website • Other Recommendations • Conclusions
Project Timeline • Established during Summer 2009 • Developed project objectives • Gathered initial findings • Began August 2009 • Completed in three phases
Introduction • Company growth and expansion • Size of company nearly doubled from 2004-2007 • Matrix & employee expansion with increased programs • Interactions • Communication between programs not originally accounted for • Document control / storage not standardized
Project Goal To improve cross-program interactions by streamlining the exchange of information and documents at iRobot Corporation.
Phase I: Major Accomplishments • Established a project overview, including goals & objectives • Developed the preliminary survey topics & questions through • Observations of interactions, documents and how they fit into the design process • Informal interviews with iRobot employees • Meetings with advisors
Preliminary Survey Outline • Informed Consent Agreement • Analysis only includes participants that consent to participate • iRobot Corporation Employment Background • Length of Employment • Program of Employment • Training and Usage • For various document control tools • Satisfaction and Ease of Use • Preference • General satisfaction • Employment and Cross-Program Interactions • Interactions with employees across competency, outside program • Recommendations
Phase II: Major Accomplishments • Administered preliminary survey to iRobot Corporation employees • Survey administered through Surveymonkey.com • From 12/2 – 12/15/2009 (two weeks) • 57 total respondents • Started initial analysis of preliminary survey results • Two major population filters • Length of employment • Program of employment • Brainstormed preliminary recommendations • Selected SEIT focus group participants
Preliminary Survey Results • Frequency of Use • Several tools used frequently • 4 used daily • Depends on program • No standardized names / locations
Preliminary Survey Results • 90% in favor of re-designed competency website • Key features including • Org charts • Test documents • Regular updates
Phase II: Preliminary Design Features • Interactions • Chat feature • Org chart linked to other information such as • Location • E-mail • Documents • Centralize locations • Accessible across different programs • Customizable • Turn on / off features
Phase III: Major Accomplishments • Interviewed SEIT focus group participants • 8 members • Varied from new hires to more experienced employees • Discussed initial prototype • Complete analysis of preliminary survey and SEIT focus groups • Refined design for competency website to incorporate SEIT focus group results • Completing feasibility analysis and implementation plan for website • Completing other recommendations
Systems Engineering, Integration, and Test Home Page People Documents Options Help Announcements 01/29/10: Reminder – Weekly meeting on Monday, February 1st at 10:00 AM in Kracken Login Username Password Links Internal Home Page QMS Oracle Timecard iRobot News & Events G & I Division Home Robotics Division Bookmarks People Brittney Kawa Audra Sosny Documents Test Procedure A Websites Google.com Weather.com Chat Outside Testing Bob Jones Julie Smith Storage Tools Windchill SVN
Systems Engineering, Integration, and Test People Documents Options Help What do you want to do? Search for Employee: View Other Competency Edit Personal Information Update Status Enter Name Enter Status
Systems Engineering, Integration, and Test People Documents Options Help What do you want to do? Search for Employee: View Other Competency Edit Personal Information Update Status Audra Sosny Program: Warrior Job Title: SEIT Intern Phone: (###)-###-#### E-mail: asosny@irobot.com Location: C132, 3rd aisle from the window, 1st section, 5th desk toward the cafeteria Free or Busy: Busy View Outlook Calendar Current Projects: MQP About me: Senior at WPI studying Industrial Engineering. I’m addicted to Starbucks Coffee. I enjoy napping on the beach and listening to all types of music. Enter Name Enter Status
Systems Engineering, Integration, and Test People Documents Options Help Search Tool Bar Type: Doc #: Part: Facility: Doors: Windchill: SVN: All: Environmental Template Search x X Recent Searches Design & Construction Battery & Power Management System Characterization & Performance Environmental Manipulation Maintainability & Safety Recently Opened Procedure A Procedure B Results A Storage Tools Doors SVN Windchill QMS
Systems Engineering, Integration, and Test People Documents Options Help Documents TEM_PB_NON-OPERATIONAL TEMPERATURE Procedure, Operating, Cold, Chassis Procedure, Room Temperature, Arm Procedure, Room Temperature, Chassis Template, Operating, Room Temperature, Arm Recent Searches Temperature Operating Hot Cold Room Non-Operating Hot Cold Room Part Chassis Arm Equipment & Facilities -Temperature Chamber -Available On-Site
Systems Engineering, Integration, and Test People Documents Options Help Recent Searches Temperature Operating Hot Cold Room Non-Operating Hot Cold Room Part Chassis Arm
Systems Engineering, Integration, and Test Page People Documents Options Help Customize Modify Home Page Content Modify Home Page Layout Edit Home Page Links Edit Home Page Storage Tools Edit Organization Chart Personal Information Edit Status Turn Chat On / Off Login asosny ********* Chat Outside Testing Bob Jones Julie Smith
Systems Engineering, Integration, and Test People Documents Options Help Search Tool Bar Topic: Modify Results Modify Content Modify Layout User Guide / Tutorials Competency Website Tutorial How to….Index of Topics iRobot Acronyms and Glossary Support / Contact IT
Other Recommendations • Moderating Information • Keeping charts updated • Universality in naming documents • Increasing Interactions • Promote collaboration, decrease competition • Encourage contact outside of e-mail • Street Signs / Standard locations in all buildings • Discussion boards • Utilize the benefits of matrix structure to further increase sharing of information
Conclusions • Great learning experience • Visualize effects of expansion and growth in a company • Able to apply IE concepts outside of classroom • Benefits to iRobot Corporation: • Receive a fresh perspective of company culture • Receive recommendations • Long term benefits as company continues to grow • Design simplifies access & centralizes cometency information
Thank you! Questions?