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Outsourcing

Outsourcing. Agenda – Outsourcing. Outsourcing defined Case studies (McKinsey) What they don’t tell you (Siemens and GEFA) Contingency Planning. Outsourcing Defined.

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Outsourcing

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  1. Outsourcing

  2. Agenda – Outsourcing • Outsourcing defined • Case studies (McKinsey) • What they don’t tell you (Siemens and GEFA) • Contingency Planning

  3. Outsourcing Defined The delegation of non-core operations from internal production to an external entity specializing in the management of that operation.

  4. Case study #1: McKinsey Consulting • Situation Australia Canada Germany

  5. Case study #1: McKinsey Consulting • Situation • Task: Consolidation • Action • Requirements gathering • Standardizing processes • Quality Assurance • Implementation Canada

  6. Case study #1: McKinsey Consulting • Situation • Task: Consolidation • Action • Requirements gathering • Standardizing processes • Quality Assurance • Implementation • Result India

  7. What They Don’t Tell You • GEFA Actuarial Services • Siemens Helpdesk Services

  8. Contingency Planning • Recognize that you’re not ‘safe’ • Where others see danger, seize the opportunity • Travel • Get comfortable with working with coworkers with accents • Get comfortable with working and collaborating remotely

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