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Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence

Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence 3. Case Study: Online Financial Services 4. Policy Framework 5. Legislation 6. Australian Codes of Conduct 7. International regimes 8. Conclusion. Introduction. 1. Consumers and Technology

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Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence

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  1. Consumer Protection Online 1. Consumers and Technology 2. Trust and Confidence 3. Case Study: Online Financial Services 4. Policy Framework 5. Legislation 6. Australian Codes of Conduct 7. International regimes 8. Conclusion

  2. Introduction • 1. Consumers and Technology • 2. Trust and Confidence

  3. 3. Case Study: Online Financial Services • 3.1. Complexity of Products • 3.2. Online Calculators • 3.3. Independence • 3.4. Disclosure • 3.5. Identification • 3.6. Complaints • 3.7. Privacy • 3.8. Access and cost • 3.9. Jurisdiction • 3.10. Terms and Conditions

  4. 4. Policy Framework • 4.1. Contract • 4.2. Payment • 4.3. Conduct

  5. ‘Instruments’ • 5. Legislation • Australian Consumer Law/Competition and Consumer Act • 6. Australian Codes of Conduct • 6.1. EFT Code of Conduct • 6.2. Smart Card Code • 6.3. Telecommunications Codes • 6.4. Internet Industry Association Code of Conduct • 6.5. Australian Direct Marketing Association (ADMA) Industry Code of Practice • 6.6. The Model Code

  6. Looking further • 7. International regimes • 7.1. EU Directive • 7.2. OECD Guidelines • 8. Conclusion

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