Savings. Time. Peace of Mind

1. Savings. Time. Peace of Mind

2. Things you should know • Making SmartPlan Tangible • Core Pricing/hartco.com • SmartPlan/SmartSwap Printable Selling Tools • Printable Terms and Conditions

3. SmartPlan Marketing Collateral

4. Program & Coverage Details

5. W3 Overview W3 Solutions (W3) • W3 Solutions is North America’s leading provider of Extended Service Programs • %100 Canadian! • Over 40 years experience – parent company (WGI) founded 1968 • Leading provider of cutting edge technology for the service contract industry • Provides fully underwritten Performance Protection Plans • Has an established network of service providers across a diverse range of product categories • Facilitates an efficient and seamless claims experience

6. Coverage • SmartPlan and SmartSwap cover: • Products purchased as new or as recertified. • Products designed for use in Canada. • Products with at least an original 90 day manufacturer’s written warranty, valid in Canada. • Mechanical and Electrical defects normally covered by the manufacturer’s warranty.

7. SmartPlan & SmartSwap The program offers two basic commencement terms: Date of Purchase (DOP): • SmartPlan Notebook Accidental commences Day 31 • Term commences on Day 31 from the date the covered equipment was purchased • One Accidental claim per year (including first) • Regular coverage extends after expiry of manufacturer’s warranty • SmartPlanExchange commences Day 31 • Term commences on Day 31 from the date the covered equipment was purchased • If defective, product can be exchanged once during the coverage term (no repair, auto exchange) Extension plans (EXT): • SmartPlan Extension Onsite • SmartPlan Extension Carry-In • Coverage commences on the date of expiry of the shortest portion of the manufacturer’s warranty • Regular coverage extends after expiry of manufacturer’s warranty • Covers Parts / Labour for repair or ONE replacement • Replacement satisfies contract (using original OPP as liability limit, does not reduce due to previous repairs.

8. Features & Benefits

9. Features… • Fully Insured • Comprehensive Parts And Labour • Coast To Coast Coverage In Canada Service  Coverage • Worldwide Service Coverage Outside Of Canada • Power Surge Protection • “No Lemon” Guarantee • Transferable • No Deductibles Or Hidden Charges

10. Fully Insured • Insured by IAP • An A+ (excellent) rated insurance company (highest rating possible) • Funds are in reserve • Guaranteed Protection for SmartPlan customers • Gives full coverage should something unforeseen happen in the future

11. Comprehensive Coverage Parts & labour coverage • Repaired to original manufacturer's specifications • SmartPlan will pay all labour costs involved in repairing a covered hardware item • SmartPlan will pay all part costs to replace failed parts • SmartPlan will replace the unit if it is too expensive to repair • Once product is replaced, coverage ends • Power Surge damage is covered

12. Claims Centre • Live telephone support • Bi-lingual service – English and French • Toll free • Dealers can contact the centre through phone, e-mail or fax to facilitate the opening and processing of claims • Dealers can provide front line to customers – no 3rd party needs to get involved with the customer directly

13. Dealer Service • Service is provided by the selling dealer’s A+ Certified Professionals • Where dealer is not able to service. W3 Service Network is authorized to repair most brands

14. World Wide Coverage • Begins after the manufacturer warranty expires and is valid until SmartPlan expires. • Protects customer’s investment if they travel outside of Canada. • Customer must have a US or Canadian address

15. Selling SmartPlan

16. Bundling • Bundle must include a desktop, notebook or TV • Can only bundle peripherals; cannot bundle standalone items, like PDA’s, cellphones, MP3’s • Cannot exceed 7 peripherals • Cannot duplicate peripherals • Internal peripherals do not count as part of the 7 but do count on the desktop or notebook dollar value. *Following the above rules you would add the total dollar value and sell a SmartPlan tier to cover all items.

17. Presentation Everyone, 100% of the time • Give the customer the privilege to make an educated decision • We hope the customer never needs to draw on the service, but if they do, we know that they will be well taken care of when they have the coverage. • We do know that out of warranty failure will be expensive and inconvenient

18. Summary… • Fully Insured • Comprehensive Parts And Labour • Coast To Coast Coverage In Canada Service  Coverage • Worldwide Service Coverage Outside Of Canada • Power Surge Protection • Transferable • No Deductibles Or Hidden Charges • Gives an excellent tool for customer retention • Zero floor space product with a healthy margin • Full support from W3 – we’re partners

19. Savings. Time. Peace of Mind Thank you! We appreciate your support & commitment