QControl ® eBilling General Billing Overview

1. QControl®eBillingGeneral Billing Overview Welcome to QControl®. The intent of this module is to provide a introductory view of the features and functionality available in QControl for the Billing module. Individualize training modules have been established for each segment and service available in QControl. Ask your sales representative or visit the new Message Center after you login to the portal for links to customized training videos.

2. Qwest Control® QControl® is a free, secure, self-service Web portal that provides access to critical tools enabling easy, safe and fast management of invoices, network configuration and statistics and trouble reporting. QControl is a robust online reporting tool that can help improve your operation by delivering useful knowledge and greater insight into your business. The portals simple navigation and business-friendly resources helps users across your organization quickly and easily find the information they need -- at the level of detail they need. All without complicated training. All you need to get started is your computer and Internet access. The portal is available anytime, anywhere 24/7.

3. Billing Module QControl®is a valuable self-service Web portal designed to make it easier for customers to do business with Qwest®. QControl is a free, time saving tool which allow customer online access to their Qwest services. One of the beneficial features of QControl is Qwest eBill and eBill Companion®. The Billing application allows you to view your accounts, view invoices, generate customized long distance reports and view other information about you products and services.

4. Invoices The View BillTab displays a listing of all the accounts associated with your enterprise that have been signed up for eBilling.  This screen gives you the amount of each account's last invoice, as well as the current account balance.   You can filter the account list to find a specific account more quickly. You can access detailed information about any account in the list by clicking the Account # field for the account you want to see.

5. eBilling - Invoices Bill Summary screen contains hyperlinks to drill down for more invoice details; View your account balance, service summary, 12 month spending reports, CDR and circuit information. Historical Invoices- Local services – 18 months of history. LD Invoices- 12 months of history

6. Invoices Module Pay Bill Tab-allows you to make a one-time payment for all accounts with a positive balance: pay your bills online, with an option to go paperless via the delivery options tab. Bill summary – lists current balance & method of payment. Payment history – most recent payment information for all of your accounts. Pay by─ allows you to make a payment via credit card or ACH for all of your accounts in a single transaction. Auto pay – set up, modify and remove automatic payment options on your accounts. Application refresh – updates the information to retrieve the latest balance detail.

7. Print Bill Tab- PDF Requests When you request a PDF copy of your invoice from the View Bill Tab your requests will be stored on the Print Bill Tab for fourteen days. The ExistingPDF Requests page gives you a listing of eBills you have requested and there availability for download. PDFs are downloadable, printable & searchable.

8. Invoices Module The Delivery Options tab gives you a listing of all the accounts associated with your Enterprise.  This screen is divided into three sections.   The Functions section allows you to select the manner in which you want bills for your accounts to be delivered: Paperless, Paper Billing, One Page Direct. You can also request a paper billing. From *Bill Reports you can choose reports included as part of your monthly invoice. The Filters section allows you to narrow the list of accounts so that you can more easily find the account(s) you want to see.   *Choose bill reports is only available for account type “QLD or Qwest Long Distance

9. Analytics Module LEC Data FileTab - Local exchange carrier (LEC) Data Files is a series of .txt files containing almost all elements of data that are on your bill and the customer service record (CSR) for in-region billing telephone numbers (BTNs). LEC Data Files are a great tool to get very detailed billing information, inventories and identifying account and telephone number relationships. A separate self-paced course highlighting the features & functionality of the LEC Data Files is available via the Message Center within QControl. *Files are created monthly.

10. Analytics Module eBill CompanionTab- detailed billing data for your long-distance billing accounts in a down- loadable format that can be manipulated using the eBill Companion software application. You can also sign up for a billing CD with this data (for additional charges). If you have questions you can contact the eBC help desk at 800-315-0887 or ebchelp@qwest.com A separate, detailed eBill Companion course is available via the Message Center within QControl®.

11. Service Records Service Records Tab offers you the opportunity to view the configuration details of your local services.* Customer Service Records (CSR) detailed description of local services at the USOC level. Records are available after the first bill date following account registration of QControl. The Functions section allows you to view all BTNs/Sub Accounts. Local Services (s) for the states of AZ, CO, IA, MN, MT, NE, ND, SD, NM, ID, WA, OR, WY, MT

12. Customer Service Records The Summary CSR report provides an overview of your basic account and service information based on the billing elements that make up the service. Detail view of USOCs not associated with a WTN or circuit number. View WTN/Circuit Detail records. Includes information such as PIC and CLLI codes.

13. Reports – Bill Summary, Qwest Total Advantage QTA Reports – through this report you can obtain your spending history and commitment levels under your QTA The eBill Summary Report tab displays a listing of the summary reports that have been generated for one or more of your accounts. This screen allows you to modify any listed report so that you can see a new set of data. The report summarizes both local and national billing information.

14. Add Accounts Tab The Additional Accounts page allows you to add more accounts to your QControl™ registration. Adding more accounts to a single registration allows you to track and manage multiple accounts from a single login. To register accounts all you need is a copy of a paper invoice for each account to collect the necessary information to process each account.