Secrets to driving patient satisfaction in PT

1. Secrets to driving patient satisfaction in PT For a physical therapist, meeting therapy goals is vital. Be it she/he has to stay successful in the long run, the treatment imparted must resound with the patient. He must seek to deliver an ‘experience’ to the patient that would motivate the patient to return for his sessions and actively promote his services, well-satisfied with the overall experience. Word-of-mouth recommendations are worth more than any paid advertisement. So the most important thing, How is the patient perceiving the treatment? patient and work backwards. What kind of experience will they need to not only to return to your clinic, but promote it to others and her/his doctor. Key Factors: Communicate From the time of initial contact, communicate each step so there is nothing of the patient’s visit and treatment that is not transparent. Think of some of your best experiences; when you are fully connected with your experience you feel better about that person giving you that experience. There are ways for a practice to augment patient satisfaction-and thus, improve patient retention and drive in new patient referrals. One smart way among others is the implementation of a ​Physical Therapy EMR software​ that will raise the standard of patient service to new levels altogether. Invest in a physical therapy EMR software In a healthcare practice with paper documentation and outdated software, this needs to be replaced with a super-efficient Physical Therapy Electronic Medical Record (EMR) software that will make a world of a difference to the practice – improve productivity and the overall care of patients while saving time and money for the clinic by simplifying the documentation process. An EMR software can help healthcare providers manage their practice with efficiency.It will facilitate correct, compliant, and defensible documentation; efficient and integrated ​physical therapy scheduling​, including automatic appointment reminders and easily viewable and editable clinic schedules, reporting, and billing tools to streamline your processes Make patient experience your priority Physical therapy requires consistent effort from both the therapist and the patient. The patient must feel encouraged enough to come faithfully for all the sessions and perform the exercises to the best that he Start with the and business intelligence, compliance

2. can. Given this situation, it becomes important that therapists go all out to make the patient experience an extremely pleasant one involving the entire staff including the receptionist who must make the patient feel welcome the moment he enters into the clinic and be attentive to him while he is in the treatment area. Clinical staff should focus on providing quality, one-on-one care to each patient without sacrificing efficiency. When the patient experience is good, the patient is likely to heal faster. Build lasting relationships with patients To build lasting relationships with patients, there must be good communication between patient and provider. It would be wise for therapists to make use of tools to communicate better with patients. Exercise tutorials the patients can access from any Internet-capable device, will keep patients engaged in therapy. Post-discharge an open line of communication with the patient will keep the therapist up-to-date on the patient’s progress and the patient is likely to approach the same therapist in future should the need arise. Apart from the above measures, tracking your current churn rate which is the percentage of patients who drop out before they have completed the recommended number of physical therapy sessions and keeping an eye on what your competitors are doing and how they can stand out will help you improve your patient satisfaction levels.