ICT-BPO in the Philippines: 2017-2018

1. INFINITE HORIZON TECHNOLOGY ICT-BPO in the Philippines: 2017-2018 The Philippines ranks top 3 in location for talent according to analysts, both on graduate-level pool and among professionals in IT-BPO sectors such as accounting, engineering, healthcare and finance and other non-voice, complex services and is among the top 3 IT-BPO and GIC locations in the world, after India and China in terms of number of graduates. The Philippines records approximately 500,000 tertiary graduates annually. 818 2nd & 3rd Floor Nepomuceno Street, Barangay Santo Rosario, Angeles City, Pampanga, Philippines www.ihbdholding.com Tel: +63 920-948-2523 Email: rommelk@ihbdholding.com

2. In recent years, the BPO phenomenon has accompanied the increasing globalization of the world economy and has spawned a shift in the way the United States and Europe view the developing countries of the East. • For instance, the increasing movement of companies wishing to outsource their back office work to India and Philippines has meant that the people in the West have a favorable impression of the work ethic and professionalism of the Asian countries.

3. Why Business Process Outsourcing (BPO)? Another factor for the advent of BPO is that the BPO employees in China, Philippines, India and other Asian countries are proficient in English and with some training can be taught to talk in an American accent or a British Accent.

4. Role of Selecting the Right Partner in BPO The various factors to consider for selecting your BPO Partner are: 1 2 4 5 3 Nature of Process Stage of Business Life Cycle • Selecting the right BPO Partner for outsourcing your business process largely depends upon the stage of the process in business life cycle. • Initially, you can start by outsourcing processes that are at a lower level in your business life cycle before moving onto outsourcing high value processes. Type of Market Budget Partial vs. Complete

5. SUCCESSFUL BPO THROUGH TECHNOLOGY ENABLEMENT TRANSFORMING COST CENTER INTO VALUE CENTER

6. AGENDA • THE CURRENT BPO LANDSCAPE • ADDRESSING THE ISSUES OF BPO • THE SHIFT TO ITES • THE BENEFITS OF PROACTIVE IT ENABLEMENT • THE IMPORTANCE OF A STRUCTURED APPROACH • TAKING STRATEGIC ADVANTAGE OF THE BENEFITS

7. THE CURRENT BPO LANDSCAPE What exactly IS process outsourcing, and what are the primary types?

8. ADDRESSING THE ISSUES OF BPO

9. BPO IS AN OPERATIONAL TRAINWRECK & CANNOT BE SUCCESSFUL ( or can it? )

10. There is substantial concern among business managers surrounding the risk of the decision to implement a BPO solution. These concerns surround: • The potential for a failed implementation • Misdirected resources • Wasted time BPO BARRIERS TO ENTRY CONCERNS REGARDING RISK

11. In addition, there is also concern surrounding the quality of work to be delivered by a BPO partner. These concerns include: • The quality of deliverables and processes • Added costs due to internal quality oversight • Financial repercussions due to inaccurate data BPO BARRIERS TO ENTRY CONCERNS REGARDING QUALITY

12. A with many business managers, the thought of exporting components of their business is an uncomfortable thought. Among the concerns are: • Knowledge gaps within BPO employees • The inability to manage and affect process changes • The lack of day-to-day visibility into the process BPO BARRIERS TO ENTRY CONCERNS REGARDING LOSS OF CONTROL

13. Not surprisingly, business managers are concerned with the financial outlay required to effectively implement a BPO program. Included within this concern are: • Concerns with large initial outlay and implementation expense • Concerns with the timeline for seeing substantial returns on investment • Concerns with ongoing program overhead BPO BARRIERS TO ENTRY CONCERNS REGARDING COST

14. As these concerns mount, the industry has focused on a technical and philosophical shift. Welcome to…. • THE MOVEMENT TOWARDS IT ENABLEMENT

15. THE MOVEMENT TOWARD IT ENABLEMENT USHERS IN A NEW MENTALITY • Focus away from myopic cost reduction “outsourcing” and more toward opportunity realization • Shifts toward utilizing emerging technology and expertise for strategic growth rather than simply process support

16. THE BENEFITS OF PROACTIVE IT ENABLEMENT Businesses stand to gain substantially through the enablement of technology:

17. THROUGH TECHNOLOGY, EXISTING BPO CONCERNS ARE MINIMIZED OR ELIMINATED ALTOGETHER • INCREASED VISIBILITY • Unlimited user licenses • Simultaneous access to data • Access from web-based devices • Knowledge transfer • RETAINED ACCOUNTABILITY • Role-based access • Detailed audit trails • Configurable to account for nuances and preferences across multiple departments • RETAINED CONTROL • Technology tailored to your business processes • Robust workflow capabilities • Robust business rules • Issue trackers

18. THROUGH TECHNOLOGY, EXISTING BPO CONCERNS ARE MINIMIZED OR ELIMINATED ALTOGETHER • RETAINED QUALITY • Uptime guarantees (99.985% uptime) • Data quality guarantees (99%+) • Performance-based SLA models • REDUCED OVERHEAD • Elimination of data entry • Manual paper filing • Research tasks for other departments • Minimize vendor calls • Walking approvals • Exception handling

19. Research into open credits • Time spent on payment term negotiation • Monitor approvals to avoid missed discounts BECOMING A VALUE CENTER

20. THE IMPORTANCE OF A STRUCTURED APPROACH “As organizations increasingly make outsourcing an integral part of their operations, a new breed of professionals skilled in the design, implementation and management of these complex business relationships has emerged.” Rommel Kabigting Chairman/CEO

21. THE IMPORTANCE OF A STRUCTURED APPROACH • 1 • 2 • 3 • 4 • 2 • 3 • Establishment of Definition of Success • Before embarking on any technical implementations, establish an agreed upon and clearly-defined measure of success, whether it be financial, operational, or both. • Establishment of Governance Models • Define a well-structured governance model to aide in the initial and ongoing ownership of accountability, controls, compliance and quality. • Definition of Project Structures • Invest the time in a detailed requirements gathering and project milestones. From there, the project can be properly and correctly staffed to meet the needs of the project. • Needs Assessment • Identity and address which processes are good candidates for outsourcing and which should remain in-house. Ensure that all stakeholders are consulted to provide a holistic needs assessment.

22. Free management to focus on using internal resources strategically • Allocation of realized benefits to re-invest in key initiatives • Maintain positive internal workforce by reduction of laborious and tedious processes • Retain the desired levels of control and process visibility TAKING STRATEGIC ADVANTAGE OF THE BENEFITS

23. “The No. 1 advantage of outsourcing effectively is the ability to free your time to concentrate on more important aspects of business ownership.” Rommel Kabigting Chairman/CEO

24. Through a concentrated commitment to quality, efficiency and service, IHT is proud to provide end-to-end technology solutions for companies large and small. Streamline AP and document processing workflows with our customized automation solutions. Reduce overhead and operational inefficiencies with our extensive business process outsourcing (BPO) services. Staff technical resources and projects with our IT staffing services, and leverage our roster of experienced developers to serve your custom technology needs. Enhance productivity, minimize process bottlenecks and right-size your technical resources, all while realizing dramatic cost savings to your organization.

25. OVERVIEW Both private and public organizations are wrestling with unprecedented challenges: economic uncertainty, market complexity, hyper-competition, changing consumer expectations and regulatory pressures. They are looking to next-generation business process outsourcing (BPO) for solutions. A new generation of BPO is here, and INFINITE HORIZON TECH is leading the way. We offer comprehensive BPO services whose success is rooted in deep experience and knowledge of our clients’ business and industry. We collaborate to help clients define a broader spectrum of performance targets, including measurable business outcomes such as increased sales, better customer satisfaction, increased market share, higher levels of employee engagement and productivity, improved shareholder value and more. INFINITE HORIZON TECH BPO’s industrialized delivery capabilities—backed by our unparalleled talented partnership through out countries—enable us to deliver consistently high levels of performance, at the scale you need. INFINITE HORIZON TECH is a steward of the BPO industry, making a real difference to the way our clients operate globally, every day. Our services touch the lives of millions. Whatever your business goal, we make it work, with you and for you, bringing a passion for reliability, value and performance. We apply extensive analytics capabilities—using our industry acumen, the data we manage for clients and our knowledge of your organization to improve your operational engine. By uncovering hidden insights, we generate innovations that result in business growth.

26. SERVICES IHT offers comprehensive BPO services across multiple business functions and processes—finance and accounting, procurement, marketing, supply chain, HR and learning. We also offer BPO services specific to the unique needs of particular industries such as telecommunications networks, credit services, healthcare, utilities, pharmaceuticals and more. We focus on the following five dimensions: • Producing measurable business outcomes like improved financial performance, better employee retention, customer acquisition, and increased sales—in addition to cost efficiencies. • A comprehensive approach that looks at your business in its entirety, beyond any single function or project. • Ongoing, analytics-based insights driven by our deep industry and functional experience. • A commitment to teaming and collaboration, and a partnership mindset that results in increased value for our clients over the long term. • The ability to support complex, transformational change for your organization. Our services include: Cross-Industry BPO Services • Finance and Accounting • Marketing • Procurement • Supply Chain • Talent and HR Industry-specific Services • Accelerated R&D • Credit Services • Health Administration • Health Management • Insurance • Network • Capacity Solutions • Utilities We’re highly differentiated, so the world’s leading organizations trust us to dramatically improve their business performance and shareholder value.

27. OFFICE SAMPLE

28. Clients:

29. Business Process Outsourcing Business Process Outsourcing THANK YOU FOR YOUR TIME