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People are no longer satisfied with flat, single-output websites that do not personalize to the needs and differences of each viewer. With the wealth of data and interaction mining techniques being employed in everything from online sites to brick and mortar stores, we are truly seeing a major industry shift towards automatic personalization. This session will cover the concepts of long-term personalization and on-demand emotional state interaction, which in turn can be used as the architecture to drive commerce and personalization.
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ENTERPRISE IT 20 x 20 Data Mining as an Engine of Personalization Jonathan LeBlanc (@jcleblanc)
Premise You can determine the personality profile of a person based on their browsing habits
Then I Read This… Us & Them The Science of Identity By David Berreby
Different States of Knowledge What a person knows What a person knows they don’t know What a person doesn’t know they don’t know
Technology was NOT the Solution Identity and discovery are N O T a technology solution
HTML content is poorly structured You can’t trust that anything semantically valid will be present There are some pretty bad web practices on the interwebz
The Basic Pieces K e y w o r d s Without all the fluff We i g h t i n g Word diets FTW P a g e D a t a Scrapey Scrapey
Capture Raw Page Data Semantic data on the web is sucktastic Assume 5 year olds built the sites Language is the key
Extract Keywords We now have a big jumble of words. Let’s extract Why is “and” a top word? Stop words = sad panda
Weight Keywords All content is not created equal Pay special attention to high value tags & content location
Expanding to Phrases 2-3 adjacent words, making up a direct relevant callout Seems easy right? Just like single words
Working with Unknown Users The majority of users won’t be immediately targetable
Tracking Emotional Change You have to be aware of personality changes Tracking users as they use your service
Using On Demand Tracking T r a i t s o f t h e B o r e d Distraction Repetition Tiredness R e a s o n s f o r B o r e d o m Lack of interest Readiness
Adding in Time Interactions Time and interaction need to be accounted for Gift buying seasons see interest variations
Grouping Using Commonality Common Interests Interests User A Interests User B
A Closing Thought Just because you can do something, doesn’t mean you should