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Wallace Company, Inc.

Wallace Company, Inc. Wallace Company. Family-owned business based in Houston since 1942 Distributes pipes, valves, fittings, and specialty products to the refining, chemical, and petrochemical industries. 280 employees 9 branch offices throughout Texas and Louisiana

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Wallace Company, Inc.

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  1. Wallace Company, Inc.

  2. Wallace Company • Family-owned business based in Houston since 1942 • Distributes pipes, valves, fittings, and specialty products to the refining, chemical, and petrochemical industries. • 280 employees • 9 branch offices throughout Texas and Louisiana • Annual sales $100 million

  3. History • Early 1980s there was a bust in the Gulf Coast • New construction, a majority of their business, halted. • Wallace had $44 million inventory and no market • Celanese, a major customer, said commit to TQM or cease to be a supplier

  4. Baldridge Criteria • Early 1989, two executives learned of the Baldridge Award • Decided to use the Baldridge Criteria as a road map for quality. • Initial internal scoring was 210 out of 1000 points. • Submitted application for Baldridge Award in 1990.

  5. Results • Baldrige Award 1990 • 1989 All-time record on a Monsanto audit • Lubrizol’s top-rated supplier (performance rating greater than 98%) • Top performing supplier for Dow Chemical Freeport USA • First distributor and supply partner to Brown & Root Braun and Bechtel, Inc.

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