Case Study Performance Evaluation at Citibank

1. Case StudyPerformance Evaluation at Citibank HR Management MBAO 6030

2. Performance Evaluation at Citibank Citigroup (NYSE: C), the preeminent global financial services company, provides some 120 million consumers, corporations, governments and institutions in over 100 countries with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage and asset management. MBAO 6030 Human Resource Management

3. Performance Evaluation at Citibank Major brand names: • Citibank • CitiFinancial • Primerica • Salomon Smith Barney • Travelers Additional information may be found at www.citigroup.com. MBAO 6030 Human Resource Management

4. Performance Evaluation at Citibank Why has Citibank introduced a performance scorecard? The performance scorecard was intended to accomplish what outcomes? MBAO 6030 Human Resource Management

5. Performance Evaluation at Citibank: Cause effect relations between measures Drivers Moderators Outcomes (lead indicators) (lag indicators) MBAO 6030 Human Resource Management

6. Performance evaluation at Citibank What should Lisa Johnson and Frits Seegers do about McGaran’s year end performance evaluation? MBAO 6030 Human Resource Management

7. Performance evaluation at Citibank What revisions (if any) would you recommend to apply to Citibank’s performance scorecard? MBAO 6030 Human Resource Management

8. Performance evaluation at Citibank Can you draw any conclusions about performance evaluation from this case? MBAO 6030 Human Resource Management