1 / 29

National Certificates in Travel & Tourism

National Certificates in Travel & Tourism. Thursday 26 June 2008. Programme. Background Outline of New National Certificates Future Developments Q&A Finish 4.00pm. Background:. Previous Qualifications NC Travel/GSVQ/SGA Lapse dates SGAs

jela
Download Presentation

National Certificates in Travel & Tourism

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. National Certificates in Travel & Tourism Thursday 26 June 2008

  2. Programme • Background • Outline of New National Certificates • Future Developments • Q&A • Finish 4.00pm

  3. Background: • Previous Qualifications • NC Travel/GSVQ/SGA • Lapse dates SGAs • Intermediate 2 and Higher Retail Travel – 31/07/2007 (Finish 31/07/2110) • Higher (Finish 31/07/2008)

  4. Background (2) • Modernised HN • Scoping work • QDT – September 06 – February 08 • Sector Skills Councils – People 1st/Goskills • Employers • Centres • Careers Scotland

  5. Design Principles: • Mandatory- minimum of 36 SCQF credit points • Majority of credits at the level of the award • At SCQF 5 and 6, 72 SCQF points in total (12 SQA unit credits) • Opportunity for the development of core skills • Relationship to national occupational standards or relevant professional standards

  6. The Qualifications • National Certificate in Travel and Tourism at SCQF level 5 - G8YT 45 • National Certificate in Travel and Tourism at SCQF level 6 - G8YV 46 • Both 12 SQA credits/72 SCQF credit points

  7. Qualification Structures • At SCQF level 5 • 6 mandatory, 6 options one of which must be at SCQF level 5 • At SCQF level 6 • 7 mandatory, 5 options one of which must be at SCQF level 6

  8. National Certificate in Travel and Tourism at SCQF level 5 – Mandatory Units Intermediate 2 (G8YT 45) Unit Code SCQF Level SCQF Points SQA Credit Value Travel and Tourism: An Introduction DM4L 11 5 6 1 Business Practices in Travel and Tourism DM4M 11 5 6 1 Tourist Destinations DM4N 11 5 6 1 Selling Skills F3PJ 11 5 6 1 Skills for Customer Care F38X 11 5 6 1 Travel and Tourism: Enhancing Skills for Employment F3PL 11 5 6 1

  9. National Certificate in Travel and Tourism at SCQF level 6– Mandatory Units Higher Unit Code SCQF Level SCQF Points SQA Credit Value Travel and Tourism: Enhancing Skills for Employment F3PL 11 5 6 1 Structure of the Travel and Tourism Industry DM4P12 6 6 1 Marketing in Travel and Tourism : An Introduction DM4R 12 6 6 1 Tourist Destinations DM4N 12 6 6 1 Selling the Travel and Tourism Product F3P9 12 6 6 1 Skills for Customer Care F38Y 12 6 6 1 Travel and Tourism Study Visit F3PA 12 6 6 1

  10. Options: • Essentially same at both levels • X codes • Core skills • Restrictions • One optional credit must be at the level of the award • Assessment credits (max 3) • Languages (max 3 credits)

  11. New Units • F3PL 11 Travel and Tourism: Enhancing Skills for Employment • F3PH 11 Resort Representation: An Introduction • F3PK 11 Tour Guiding: An Introduction • F3PM 11 Working as Air Cabin Crew: An Introduction • F3P7 12 Working as Air Cabin Crew • F3PD 11 Airport Ground Operations: An Introduction • F3P8 12 Airport Ground Operations

  12. Updated Units: • F3PC 11 Accommodation and Package Holidays • F3PE 11 British Isles Tourist Destinations • F3PF 11 European and Mediterranean Area Tourist Destinations • F3PG 11 Popular Longhaul Tourist Destinations • F3PJ 11 Selling Skills • F3P9 12 Selling the Travel and Tourism Product • F3PA 12 Travel and Tourism Study Visit • F3PB 12 Travel Industry: An Introduction • Skills for Customer Care at SCQF level 5&6 • Event Organisation at SCQF level 6 • Range of hospitality units – subject to validation

  13. Assessment Support Packs • Will be produced for all aforementioned units • Secure site via SQA coordinator • Subject page will advise on availability

  14. New Units – Enhancing skills for employment • Mandatory on both awards • Employer demand • Development of personal skills/attitudes and behaviours • Participate in selection interview • Review and evaluate own progress

  15. Tour Guiding: An Introduction • Looking at types of tour guides • Producing an itinerary for short guided tour (1 day coach tour in Scotland) • Conducting short guided tour (5 minutes)

  16. Resort Representation: An Introduction • Roles and types of resort reps • How airport duties and transfers should be conducted • Present a welcome meeting (5 minutes)

  17. Working as Air Cabin Crew • At SCQF level 5 • Knowledge areas about aviation industry, terminology etc • Communication with passengers – service announcements • Service of meals • At SCQF level 6 • Safety and service procedures • Duty free and tax paid goods service • Trolley merchandising

  18. Airport Ground Operations • At SCQF level 5 • Airline/airport terminology • Personal presentation • Dealing with passenger needs • At SCQF level 6 • Airport check-in procedures • Meeting and boarding flights • Procedures for lost and mishandled baggage

  19. Employability Skills • New mandatory unit • Further applied in study visit unit at level 6 • Reinforced through other practical units e.g. cabin crew/airport ground ops/guiding • New Personal Development course (no course assessment)

  20. Core Skills • Opportunities outlined in detail in arrangements document (section 5.2) • Work Experience and Personal Development units strong carriers • Core skills units in options

  21. Possible Programmes – tourism slant National Certificate in Travel and Tourism at SCQF Level 5 • Travel and Tourism: An Introduction • Tourist Destinations • Skills for Customer Care • Understanding Tourism in the Local Area • Communication • Information and Communication Technology • Business Practices in Travel and Tourism • Selling Skills • Travel and Tourism: Enhancing Skills for Employment • Local Tourism Product Knowledge • Tour Guiding: An Introduction • Surface Travel

  22. Possible Programmes (2) – tourism slant National Certificate in Travel and Tourism at SCQF Level 6 • Structure of Travel and Tourism • Tourist Destinations • Skills for Customer Care • The Scottish Tourism Product: An Introduction • Communication • Information and Communication Technology • Marketing in Travel and Tourism: An Introduction • Selling the Travel and Tourism Product • Travel and Tourism: Enhancing Skills for Employment • Travel and Tourism Study Visit • Tour Guiding: An Introduction • Surface Travel

  23. Possible Programmes (3) – travel slant National Certificate in Travel and Tourism at SCQF Level 5 • Travel and Tourism: An Introduction • Tourist Destinations • Skills for Customer Care • Accommodation and Package Holidays • Communication • Information and Communication Technology • Business Practices in Travel and Tourism • Selling Skills • Travel and Tourism: Enhancing Skills for Employment • Popular Longhaul Tourist Destinations • Surface Travel • Resort Representation: An Introduction

  24. Possible programmes (4) travel slant National Certificate in Travel and Tourism at SCQF Level 6 • Structure of Travel and Tourism • Tourist Destinations • Skills for Customer Care • Communication • Travel Agency Practice and Procedures (x2) • Air Travel (x2) • Marketing in Travel and Tourism: An Introduction • Selling the Travel and Tourism Product • Travel and Tourism: Enhancing Skills for Employment • Travel and Tourism Study Visit

  25. Implementing the new National Certificates at Glasgow Metropolitan • Key improvements • Pilot of employability skills • Role of courses within award/progression to HN • Programme design

  26. Future Developments • Curriculum for Excellence • Impact on “courses” • National Progression Awards (NPAs)

  27. Contact • www.sqa.org.uk • Christine Keenan – Qualifications Manager • christine.keenan@sqa.org.uk • Carol McEvoy – Qualifcations Officer • carol.mcevoy@sqa.org.uk

More Related