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1. What is a Passenger Information System? 2. The Benefits 3. Passenger Information System Options

OVERVIEW. 1. What is a Passenger Information System? 2. The Benefits 3. Passenger Information System Options 4. The Technology 5. A Practical Application. What is a Passenger Information System?.

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1. What is a Passenger Information System? 2. The Benefits 3. Passenger Information System Options

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  1. OVERVIEW 1. What is a Passenger Information System? 2. The Benefits 3. Passenger Information System Options 4. The Technology 5. A Practical Application

  2. What is a Passenger Information System? A technology system that connects a transit agency with their riders to provide real-time service updates, schedule data, and timely announcements

  3. THE BENEFITS • Having a Passenger Information System means: • Passengers won’t have to guess when their bus will arrive – they’ll know • Dispatchers will be more efficient – fewer ‘where’s my bus?’ calls • Customers will feel transit service has improved • Perceived wait time is reduced, ridership increases

  4. ROI GENERATED • Return on Investment • 65% of passengers felt they ‘waited for a shorter period of time’ • 64% thought service had improved (it had actually decreased) • Generated greater than 1.5% new revenue • 5% increase in bus riders • Benefit : cost ratio in excess of 2:1

  5. THE TECHNOLOGY On the Bus In the Office Wireless Network GPS Device CAD/AVL Software Passenger Info Systems Web Services

  6. PASSENGER INFORMATION Text Messaging Website • Trip Planning • Real-time Bus Departures • Real-time Map • SMS/Email Alerts Wayside Signs Web Services Transit Agency Mobile Apps Mobile Website

  7. WAYSIDE SIGNS

  8. WAYSIDE SIGNS • Pros • Popular with passengers • Great way to get distribute information • Can show additional information such as weather and news • Cons • Expensive (high up-front costs) • Can’t be at all bus stops • With most people having mobile phones they aren’t necessary

  9. WEBSITE Websites can offer the following: 1. Trip Planning2. Real-time Bus Departure Information 3. Real-time Service Map 4. SMS and Email Route and Stop Alerts

  10. MOBILE WEBSITE • Passengers can get real-time information from anywhere, even when standing at a bus stop • Similar functionality to regular website • Formatted for use with smartphones (iPhone, Blackberry) • Can be used with any type of mobile phone

  11. MOBILE APPLICATIONS • Pros: • Developers may build apps for free if transit agencies release data • Cons: • Only works with a specific type of smartphone (i.e. need a separate app for iPhone, Blackberry etc.) • Users have to download and install apps • Agencies have no control over what developers build

  12. WEB SERVICES Use Your Data Web services is data that enables passenger information technology

  13. WEB SERVICES How it works Smartphone Developers/Public Agency Server Web Services Function Calls Mobile Apps

  14. RELEASING TRANSIT DATA • Benefits: • Free mobile applications • Improves the customer experience and customer access to information • Innovative new tools can be created, growing ridership • Agencies can realize significant cost savings • Greater accuracy of information, better customer service “With transportation budgets stretched thin across the country, we see opening transportation data as a tremendous opportunity for cost savings.” Chris Dempsey, Assistant Transportation Secretary for the Massachusetts Department of Transportation (MDOT)

  15. How to release your data? • Step 1: provide data IP address • Step 2: create license agreement/terms of use • Step 3: create web services function document • Step 4: notify developers of any changes to the web service

  16. Who has released data? 114 agencies in the United States • TriMet, Portland • MTA, New York • CTA, Chicago • MBTA, Massachusetts • SEPTA, Philadelphia • SFMTA, San Francisco • BT, Blacksburg, Virginia • CAT, Cottonwood, Arizona • SMART, Wilsonville, Oregon • MWRTA, I-495 Metrowest corridor

  17. Real-time SMS at Bus Stops

  18. Real-time SMS at Bus Stops • Do it yourself: • Pay for every inbound and outbound message • Can be expensive with unpredictable costs • Use a 3rd party provider: • Pay flat fee • Lower operations cost

  19. PRACTICAL APPLICATION Mentor MyRide

  20. Real-Time Bus Info

  21. Real-Time Bus Info

  22. Trip Planning

  23. Trip Planning

  24. Real-Time Map

  25. Real-Time Map

  26. Schedules

  27. SMS/Email Alerts

  28. SMS/Email Alerts

  29. Text Messaging

  30. CONCLUSION A Passenger Information System benefits both passengers and employees by: • Providing accurate, real-time information and updates to passengers • Reducing the amount of calls dispatchers receive A Passenger Information System can help transit agencies: • Keep up with passenger demand for accurate, real-time bus and schedule information • Upgrade customer service while keeping costs down • Improve the customer experience and increase transit ridership

  31. CONTACT US to schedule a live MyRidedemo Jessica ParsonsE-mail: jparsons@mentoreng.com Ph: (403) 777-3760 ext. 352 Thank you for attending Passenger Information Systems 101.

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