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Quality Registrations:

Quality Registrations:. The Fi r st Step on the Path to Gettin g it Right. Overview. Excellent quality registration is the goal of all Patient Access Managers. How these goals are met can take many paths, using a variety of tools. Goals of the Presentation.

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Quality Registrations:

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  1. Quality Registrations: The First Step on the Path to Getting it Right

  2. Overview Excellent quality registration is the goal of all Patient Access Managers. How these goals are met can take many paths, using a variety of tools.

  3. Goals of the Presentation • Attendees will be able to describe the evolution of quality registration programs and be able to answer the question: Where are you? Stone Age…Wireless Age or somewhere in between. • Be able to develop goals for creating a quality registration program. • Evaluate a tool to assist in registering patients accurately and quickly without errors and manage complex workflows efficiently.

  4. New York Presbyterian Hospital • 5 Hospital Organization • Weill Cornell Medical Center • Columbia Presbyterian Hospital • Morgan Stanley Children’s Hospital • The Allen Hospital • Payne Whitney Psychiatric Hospital • 2,000 + beds • 2 million registrations per year (both inpatient and outpatient) • Located in New York City and Westchester • Level 1 Trauma Center • Approximately 1,500 employees work as Patient Registrars

  5. Need to Answer the Question… Where is your institution on the evolution path? Stone Age? or Wireless?

  6. Goals for Creating a Successful Program Need to ask….What do you want from your program? • Buy In/Accountability • Reporting Tools • Improved Registrations • Increased Productivity….

  7. Contact Information: Brenda Sauer, RN, MA, CHAM Director Patient Access New York Presbyterian Hospital bsauer@nyp.org 212-746-4630 Paul H. Hoyt, EVP Business Development Kramer Technologies paulh@kramergroup.com 678-665-1111

  8. QUESTIONS?

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