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CHAPTER NINE – MANAGING KNOWLEDGE WORKERS

CHAPTER NINE – MANAGING KNOWLEDGE WORKERS. INTRODUCTION. Not all employees and positions are created equal Different managerial approach for different employees Peter Drucker - “Knowledge Worker” Examples of a knowledge worker Scientists Engineers Software Developers Architects.

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CHAPTER NINE – MANAGING KNOWLEDGE WORKERS

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  1. CHAPTER NINE – MANAGING KNOWLEDGE WORKERS

  2. INTRODUCTION • Not all employees and positions are created equal • Different managerial approach for different employees • Peter Drucker- “Knowledge Worker” • Examples of a knowledge worker • Scientists • Engineers • Software Developers • Architects

  3. SUMMARY • Traits of Knowledge Workers 2) We’re All Knowledge Workers

  4. Traits of Knowledge Workers • Diversity of Output • Low Dependence on Filed Information • Importance of Spatial Layout and Materials

  5. Everybody Is A Knowledge Worker • Product Development Funnel • Idea Generation • Idea Screening • Business Analysis • Development • Testing • Commercialization

  6. EXERCISE ONE – Your Personal Network • A) Using the product development funnel steps (idea generation, idea screening, business analysis, development, testing, commercializing), determine which members of your organization should be involved in each step. • B) Remembering that “we are all knowledge workers”, make sure to include each employee of your organization in at least one stage. • C) How can you find more value from employees that you may not have previously considered in these roles?

  7. EXERCISE TWO – Product Development Funnel • A) Using the product development funnel steps (idea generation, idea screening, business analysis, development, testing, commercializing), determine which members of your organization should be involved in each step. • B) Remembering that “we are all knowledge workers”, make sure to include each employee of your organization in at least one stage. • C) How can you find more value from employees that you may not have previously considered in these roles?

  8. Bibliography/References • Traits of Knowledge Workers - http://www.andrewis.com/mbabook/Ch9_Article_1.pdf - • Knowledge workers need better management - http://www.andrewis.com/mbabook/Ch9_Article_2.pdf • Every Worker is a Knowledge Worker - http://www.andrewis.com/mbabook/Ch9_Article_3.pdf • Developing a personal network as a knowledge worker - http://www.andrewis.com/mbabook/Ch9_Article_4.pdf

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