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NCHELP and the TPD Servicer. Regular conference calls with ED and the TPD ServicerDisseminate information to the community and clarification of procedures, e.g.Final discharge processReport trackingManifest acknowledgment. 2. November 2-4, 2011. 2011 Knowledge Symposium. Discharge Application. R
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1. Total and Permanent DisabilityA New Beginning Ron Stroud - TG
Barbara Wilhelm - USA Funds
Caron Peterson - Nelnet November 2-4, 2011 2011 Knowledge Symposium 1
2. NCHELP and the TPD Servicer Regular conference calls with ED and the TPD Servicer
Disseminate information to the community and clarification of procedures, e.g.
Final discharge process
Report tracking
Manifest acknowledgment 2 November 2-4, 2011 2011 Knowledge Symposium
3. Discharge Application Recent clarifications
Original borrower signature no longer required
GAF score may be left blank 3 November 2-4, 2011 2011 Knowledge Symposium
4. Discharge Application Expires 12/31/2011
Minimal NCHELP recommendations
Negotiated Rulemaking early 2012 4 November 2-4, 2011 2011 Knowledge Symposium
5. VA Discharges Different from “regular” TPD
All outstanding loans eligible for discharge
“Two-part” processing timeline 682.402(h)(1)(v)(A) and (B) 5 November 2-4, 2011 2011 Knowledge Symposium
6. VA Discharges Guarantor responsibilities
Review all documentation
If documentation inadequate, return claim within 45 days
If documentation adequate, upload to secure ED web site within 45 days (Nelnet status Received)
Pay claim within 45 days of final ED approval
Requires Obtaining Refund Eligibility Info from Holder if Applicable 6 November 2-4, 2011 2011 Knowledge Symposium
7. VA Discharges TPD Servicer responsibilities
Reviews discharge application and VA documentation (Nelnet status Pending Approval)
If additional information is needed (e.g. effective date of determination) submits request to Department of Veterans Affairs (Nelnet status Pending VA Information) 7 November 2-4, 2011 2011 Knowledge Symposium
8. VA Discharges TPD Servicer responsibilities
Sends to ED those determined eligible for discharge (Nelnet status FSA Approval Queue)
Sends e-mail to submitting guarantor providing final disposition (Denied or Meets Criteria) 8 November 2-4, 2011 2011 Knowledge Symposium
9. TPD Process Flow November 2-4, 2011 2011 Knowledge Symposium 9