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Chapter 1 Building Responsibility. What is Communication? The process of sending and receiving messages. Communication is like playing catch:. The Communication Process. The sender encodes and transmits the message through a given channel (the way a message is sent).
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Chapter 1 Building Responsibility • What is Communication? • The process of sending and receiving messages. • Communication is like playing catch:
The Communication Process • The sender encodes and transmits the message through a given channel (the way a message is sent). • A message is words, body language and symbols that communicate thoughts or ideas. • The receiver intercepts and decodes the message and then transmits feedback • Feedback is words, body language and symbols that respond to the sender’s message.
Communication Barriers • Any obstacle that gets in communication barrier. There are five communication barriers: • Social = they aren’t part of my group (these are social, economical, peer or professional groups). • Cultural = we don’t have the same background, religion, family type, or speak the same language • Educational = I am too smart for them or they are too smart for me (either perceived or real differences) • Environmental = there is something physical blocking communication from happening • Attitudinal = somebody doesn’t like the topic or person who is speaking (bad attitude)
5 Levels of Communication • Intrapersonal – communication within yourself • Interpersonal – communication with you and one other person (You + 1) • Small Group – at least 3-7 people • Public – classroom or assembly size audience • Mass – global communication (radio, tv, worldwide web, etc.)
Maslow’s Hierarchy of Needs Physiological needs: Are daily needs which are most important. This need must be met before any other need. Next safety & so on & so on up there pyramid. Safety needs: Seat belts, insurance, alarms (car & house) etc… Belongingness: Needing to be liked or loved. Self-Esteem: Esteem high confidence in yourself both physically & mentally. Example; Do I like my appearance/my health. Do I like the knowledge I’ve gained. Self-Actualization: Is the ultimate goal. “Be all you can be” “Reaching your full potential” Definition of needs: A need is something that is necessary for organisms to live a healthy life. Beginning from bottom to top explain the importance of these needs in their daily life.
Random Notes • We rely on non-verbal communication more than we do verbal because 85%+ of communication is non-verbal • Symbol – anything that stands or represents something else • Integrity – is simply doing the right thing when no one else is looking • Ethics – knowing the difference between right and wrong