Communication and Information Management

1. Communication and Information Management BM006: Utilize information and technology tools needed to conduct business effectively and efficiently.

2. BM06.01Determine appropriate technology tools for business applications. • Hardware/Software • People • Data

3. Hardware/Software • Networks • Computers • Operating systems • Applications

4. Networks • File server • Local area network (LAN) • Wide area network (WAN) • Share resources and data

5. Computers • Personal digital assistant (PDA) • Desktop • Laptop/Notebook

6. Operating Systems • Microsoft Windows • MacOS • Unix • Linux

7. Applications • Application software • Database – spreadsheet – word processing – presentation - publishing • Browser • Data processing • Transaction processing • User-friendly • Robotics • Diagnostics • Moore’s Law

8. People • Technically oriented jobs • Specific jobs • Knowledge workers • Telecommuting • Supervise workers in remote locations • Computer-related health problems

9. Information Technology Jobs • Specific jobs • Chief information officer (CIO) • Programmer • Network administrator • Software trainer • Web page designer/Webmaster • Computer equipment salesperson • Computer repair person

10. Computer-related Health Problems • Eyestrain • Radiation • Backaches/muscle aches • Importance of ergonomics

11. Data Sources • Internet • Intranet • Extranet

12. The Internet’s Impact on Business • E-commerce • Purchasing • Tracking shipments • Make airline reservations • Handle financial and tax transactions • Customers have access to more information than ever to improve consumer decision making • Management has access to more and quicker information to support business decisions.

13. Intranet(private company network for employees) • Sales people enter data daily • Work any time any place • Managers get information more quickly

14. Extranet(private company network for suppliers/customers) • Track the company’s daily inventory balance • Suppliers and other outside people have access to selected company records

15. BM06.02Analyze the management information systems used in decision-making, prediction and control. • Reasons for Investing in technology • MIS (Management Information System) • DSS (Decision-Support Systems) • EIS (Executive Information Systems) • Data mining • Information security

16. Reasons for Investing in Technology • To increase revenue from customers • To increase the number of new customers • To reduce costs for each unit of output • To reduce support costs • To level the competitive playing field • Be innovative • Bring products to market rapidly • Respond to customer requests • To consider location without being dependent on workforce

17. MIS (Management Information System) A computer system that transforms data into information that managers can use • Records daily transactions, such as purchase orders and sales • Managers request reports to help in making decisions

18. DSS(Decision-Support System) A system that helps managers consider alternatives in making decisions • Analyze situations using “What if?” scenarios

19. EIS(Executive Information System) A system that collects data from internal and external sources to help managers make decisions • Information is gathered from MIS and DSS • Uses information on competitors, state of the economy, and government policies

20. Data Mining Searching databases for useful statistical relationships • Need large customer database • Use data mining application software • Find ways to attract and retain customers

21. Information Security • Keep hackers from stealing, destroying or altering information • Avoid lawsuits by employees, customers, suppliers, and the public • Notify buyers of rights and how personal information will be used • Protect electronic information

22. Protect Electronic Information • Using passwords • Backing up data • Encryption • Using firewalls • Other systems (fingerprints, voice verification, retina scanning, etc.)