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The Future of Luxury. Panel #8. A Global Player In Our Industry. 97,500 employees including 5,800 R&D engineers and technicians. 320 sites located in 34 countries . Group revenues: €b18 with 5.1% Annual R&D investment : € b 1. 500 patents filed in 2012. We Make Stuff For Cars.
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The Future of Luxury Panel #8
A Global Player In Our Industry • 97,500 employees including 5,800 R&D engineers and technicians • 320 sites located in 34 countries • Group revenues: €b18 with 5.1% Annual R&D investment : €b1 • 500 patents filed in 2012
We Make Stuff For Cars Headrest • Plastic body panels Instrumentpanels Complete exhaust lines Cover Padding Doorpanels Manifolds Centerconsoles • Modules Catalytic converters Frames Decoration Commercial vehicles Composites Mechanisms Cockpits Diesel particulate filter Acoustic modules Mufflers
And many others globally… A Segment C Segment D/E Segment F/SUV Segment B Segment MPV C/D Segment
What is Luxury? The Future or Luxury
Webster says: lux∙u∙ry : noun\ˈlək-sh(ə-)rē, -zh(ə-)rē\ : a condition or situation of great comfort, ease, and wealth : something that is expensive and not necessary : something that is helpful or welcome and that is not usually or always available
Luxury Products May: • Be expensive • Be rare or exclusive… elitist • Be an expression on individuality • Reveal authenticity and craftsmanship • Represent accomplishment • Be a measure of health and available time
Luxury • Is an emotional reaction to external sensory information (confident, connected, inspired) • How one feels about a product or service AND about themselves in an experience • Is subjective • Evolves
In a restaurant the product we buy is not just “food” Company Light Touch Sound Harmony Service Tableware Atmosphere Colors Taste Comfort Smell
Luxury Evolves BMW 750L Mercedes S430 Adaptive Cruise Control Stability Control Infiniti FX35 Lane Departure Warning Volvo S80 Blind Spot Monitor Ford Fusion SE Mazda 6 Ford Focus ZX3
The Job of the Designer • Understand key brand design elements • Understand consumer needs and trends • Source materials • Innovate new solutions To elicit emotions through sensory experiences
2020 Megatrends Meaningful Premium Human Plus Era of Change Oasis China Leads
2020 Megatrends Oasis Meaningful Premium HumanPlus Era of Change China Leads
The Future of Luxury is a personal experience that connects all of the senses.
Next step : Design NOT the object, Design the emotional response but the consumer experience.