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Productivity Report

Productivity Report. Are we getting the most out of our employees?. How many hours surfing the internet per day?. Average Call Handling Time (in minutes). Average time spent on breaks (Minutes under/over 1 hour ). Call-Structure Discussion Meetings. Supervisor meets with Lower Manager.

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Productivity Report

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  1. Productivity Report Are we getting the most out of our employees?

  2. How many hours surfing the internet per day?

  3. Average Call Handling Time(in minutes)

  4. Average time spent on breaks(Minutes under/over 1 hour)

  5. Call-Structure Discussion Meetings Supervisor meets with Lower Manager Lower Manager meets with Middle Manager Middle Manager meets with Upper Manager How do we Save Time?

  6. Call-Structure Discussion Meeting Supervisors Lower Managers One Meeting! Middle Managers Upper Managers

  7. How happy are you in your job?

  8. Conclusion • Managers are spending too much on the Internet • Managers are spending too much time on breaks • Too many meetings! • Warning! Staff taking calls are not happy

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