Section 4.1 Employability Skills

1. Section 4.1 Employability Skills • To be employed in the foodservice industry, you must draw on skills that help you find and keep a job.

2. make change To count back the correct amount of change to a customer from the money he or she has paid for a check. Sharpen Your Basic Skills • Math Skills • Most foodservice workers will need to know how to make change.

3. active listening The skill of paying attention and interacting with the speaker. Sharpen Your Basic Skills • Listening and Speaking Skills • Practice active listening during conversations and when on the phone.

4. Sharpen Your Basic Skills • Reading Skills • Read ingredient labels, equipment manuals, menus. • Writing Skills • Communicate with co-workers and customers.

5. work ethic A personal commitment to doing your very best as part of the team. Work Ethic • Developing a good work ethic leads to success in your career.

6. responsibility flexibility Your ability to be aware of what a particular situation demands of you. The ability to adapt willingly to changing circumstances. Work Ethic • Qualities that make a good work ethic: • responsibility • flexibility

7. reliable When other people can count on you to do what you say you will do. honesty When you are truthful and loyal in your words and actions. Work Ethic • Qualities that make a good work ethic: • honesty • reliability

8. commitment teamwork The dedication that you show to doing something. Learning to effectively communicate, resolve conflicts, and develop negotiation skills. Work Ethic • Qualities that make a good work ethic: • teamwork • commitment to quality, and excellence

9. leadership The ability to motivate others to cooperate in doing a common task. Leadership Skills • Employers expect leadership skills in their employees.

10. Leadership Skills • Leadership Organizations • Family, Career and Community Leaders of America (FCCLA) • SkillsUSA

11. resource The raw material with which you do your work. Leadership Skills • Key resources: • time • energy • money • things • people How do you effectively use key resources in your daily life?

12. Section 4.2 Seeking Employment • Learn how to seek and apply for a job in the foodservice industry.

13. networking Making use of all of your personal connections to reach your career goals. Find Foodservice Employment • Find job openings through: • newspaper ads, networking, Internet and telephone leads

14. employment agency trade publication A business that put employers in touch with potential employees. A magazine or newsletter produced by and for members of the foodservice industry. Find Foodservice Employment • Find job openings through: • professional organizations, trade publications, employment agencies

15. job application résumé A form that employers use to collect personal information and previous work experience from job applicants. A summary of your career objectives, work experience, job qualifications, education, and training. Find Foodservice Employment • You will need a résumé and will be asked to fill out a job application when you apply for a job.

16. job portfolio A collection of papers and samples that can be given to a potential employer. Find Foodservice Employment • Prepare a job portfolio: • résumé, letter of application, letter of reference, list of references, health record, and a copy of your Social Security card

17. The Interview Process • During the Interview: • wear appropriate clothing • be prompt and courteous • shake hands, make eye contact, speak clearly, use good manners

18. The Interview Process • After the Interview: • send a thank-you letter • follow up • review the session • If You are Offered the Job: • accept the offer, ask for time to consider, or turn down the job offer

19. Section 4.3 On the Job • Employees have certain guaranteed rights. • Employees also have responsibilities to their employer. • If you work well, you may gain opportunities for advancement.

20. Rights and Responsibilities • Employee Responsibilities • be on time, use work time responsibly, follow the rules, work safely

21. initiative The energy required to begin new tasks and see them through. Rights and Responsibilities • Job advancement: • more responsibilities • move to another job • begin your own business • Two qualities to help you advance are initiative and the desire to learn.

22. minimum wage The lowest hourly amount a worker can earn. discrimination Unfair treatment based on age, gender, race, ethnicity, religion, physical appearance, disability, or other factors. Rights and Responsibilities • Employer Responsibilities • pay you no less than minimum wage • supply what you need to do the job • eliminate discrimination

23. workers’ compensation Insurance that pays medical expenses and lost wages if you are injured on the job. Rights and Responsibilities • Employer Responsibilities • provide safe working conditions • provide financial help through workers’ compensation

24. ethics Your internal guidelines to distinguish right from wrong. Rights and Responsibilities • Employees and employers must display ethical behavior on the job. How can you show ethical behavior at school and at home?

25. benefits Services or payments provided by an employer in addition to wages. Wages and Benefits • When you accept a job, you trade your skills and efforts for wages and benefits. • Benefits may include insurance, paid vacations, and savings plans.

26. deduction tip The money withheld from your gross pay for taxes, insurance, and other fees. A small bonus payment from a customer as a reward for excellent service. Wages and Benefits • Your pay is subject to deductions for taxes, insurance, and other fees. • Some workers earn tips, which need to be reported as earned money.