Aastra 400 and Aastra BluStar Ecosystem

1. Aastra 400 and Aastra BluStar Ecosystem All-in-one Business Communications Solution for SME Sales Presentation Updated as of Release 2.1 [depl-1658 v2.10]

2. Aastra 400 and Aastra BluStar Ecosystem 03 - Unified Communications, Collaborative & Multimedia Services

3. Unified Communications, Collaboration & Multimedia Services with Aastra 400 • Intelligent approach to merge traditional telephony with modern communication services under a common umbrella • Users can choose case by case the most effective and appropriate way on how to communicate, depending on: • Purpose • Location • Available communication devices • Allows users to communicate on the most effective and efficient way “It’s all about business communication.” Aastra 400 Sales Presentation

4. UCC & Multimedia Services • User centric applications and services • Including all communication devices • Intuitive and consistent user interfaces • Consistent features and services due to high grade of integration • Smooth integration into customer environment based on open standards like SIP and XML • Integrated central administration and management User Centric Aastra 400 Sales Presentation

5. UCC Benefits • Save time • Presence, ad-hoc voice or video conferencing, name dial and directory search • Save money • Less business trips, mobile phone integration, dual mode in VoWLAN infrastructure • Location independent communication • Mobile phone integration, in-house mobility, softphone • Device independent communication • One Number with same user interface, same directories, synchronized call lists • Bring distributed teams together • Voice & video conferencing, desktop sharing, presence, instant messaging, team keys.. • Asynchronous communication • E-mail, Voice Mail, chat Aastra 400 Sales Presentation

6. Native UCC & Multimedia Services • All Aastra 400 systems already provide a wide range of embedded UCC services: • One number & mobile phone integration • Presence management and indication, Spoken Presence • Softphone with Outlook Integration • Video Telephony (H.264) • Auto Attendant / IVR • Voice Mail, e-Voice Mail • Fax (Aastra 470) • Call recording • Free seating • CTI (1st party) Aastra 2380ip …Please Dial 1 for technical support 2 for sales 3 for … Auto Attendant Aastra 400 communication servers include UCC Aastra 400 Sales Presentation

7. Full UCC & Multimedia Service External Application Server • Extended UCC & Multimedia Services • Video conferencing • Audio conferencing • Desktop sharing • Chat • CTI applications • Exchange and Lotus Notes Integration • Choose between 2 UCC strategies • Telephony Web Portal (TWP) • Open Interfaces Platform (OIP) • Available on • Aastra 470 Application Card (pre-installed) • External Windows PC/Server Embedded Application card on Aastra 470 Aastra 400 Sales Presentation

8. TWP powered UCC Services • Web-based UCC solutions • Pure browser mode • Desktop integration mode • Modular and scalable • Caller & Alerter • OpenCall • AudioShare & VideoShare • @Messaging & Rules • Recorder • Statistics • Toolkit • Pre-installed on Aastra 470 application card • Easy roll-out and user management • User management integrated with WebAdmin of Aastra 470 system Aastra 400 Sales Presentation

9. TWP powered UCC Video Conference, Voice Conference and Chat Statistics Desktop Sharing Recording - Management Presence - Telephony Aastra 400 Sales Presentation

10. TWP powered UCC Services • Caller • Incoming / outgoing calls handling • Contact handling (directories) • Simple rules (e.g. forward calls) • Presence information (integration with Exchange & Lotus Notes) • Hotkey dialing • Alerter • Screen pop up on incoming or outgoing calls • Shows contact’s detailed information coming from integrated databases e.g. from Microsoft Exchange • OpenCall • Easy and simple dialer, showing a small tool bar • Establishing calls by “click to call” or “drag and drop” • Browser • Directory and data base browser for CLIP resolution and name dialing (name server) Aastra 400 Sales Presentation

11. TWP powered UCC Services • AudioShare • Audio conference, max. 10 users per conference • Line supervision • Call queue handling (Call pickup from different queues) • Enhanced contact actions • Transfer a call, send a call to the queue • VideoShare • Multi-point conferences with voice, video and chat, max 10 users per conference • Available for TWP users only • Desktop sharing Aastra 400 Sales Presentation

12. TWP powered UCC Services • Rules • Users handle incoming calls efficiently by rules, e.g. automatically forward calls to: • Other destinations • Voice mail • Rules can be triggered by: • TWP • Calendar status (Exchange or Lotus Domino) • Presence status • Rules can also be applied per: • Contact from the contacts list • TWP directory • One Number Aastra 400 Sales Presentation

13. TWP powered UCC Services • Recorder • Manual or automatic call recording • Access to recordings via • E-mail in user’s messaging system e.g. Exchange or Lotus Notes • TWP recorder message interface • @Messaging • TWP Voice Mail system (separate from Aastra 400 system) • Synchronization between TWP Voice Mail box and messaging server(e.g. Exchange & Lotus Notes) • Send SMS notifications • Includes TWP Rules with automated call forwarding possibilities Aastra 400 Sales Presentation

14. TWP powered UCC Services • Stats • Reporting tool • Call statistics per user, team, call queue • Toolkit • Software Development Kit (SDK) based on web-services technology • Enables customer specific application integration • Easy integration of telephony functions in existing applications (click to call from Excel, by a HTTP link, make calls out of a CRM tool) Aastra 400 Sales Presentation

15. OfficeSuite powered UCC • State-of-the-art UC application for call & presence management • Gives users full control over their • Own incoming and outgoing calls • Presence state and personal reachability • Complete overview at a glance • Presence and reachability information of team members • Journal with calls, text messages and Voice Mail messages • Status indication of functions • Easy and efficient • Directory search • Name dial, hotkey dialing • CallTo: link dialing Aastra 400 Sales Presentation

16. OfficeSuite powered UCC • Highly functional and fully integrated with Aastra 400 call manager • Access to all phone and Voice Mail features • One Number and DECT Twin Comfort support • Terminal settings and key configurations of system and DECT phones • Integration with Microsoft Outlook and Exchange • Quick and easy deployment • Easy user management integrated with Aastra 400 system management Exchange/ Outlook OfficeSuite System phones Aastra 400 Aastra 400 Sales Presentation

17. OfficeSuite – Main Application Window • Small, informative, intuitive, full control Menu selection • Status Icons, e.g.: • Active phone: deskphone • Presence state: absent • Active profile: standard • Missed calls Call display and input field • Foxkeys • State dependant softkeys • Identical to system phones • Function keys • Current status indicator Aastra 400 Sales Presentation

18. Presence Indicator and Work Groups • Immediate Status Overview of all team members at a glance • Telephony (call) state • Free, Busy, Incoming call • Presence state • Absent, Available, Meeting, … • Every user can define his personal presence groups • The Presence Indicator can be displayed in two different sizes • Single Presence Indicator keys can be put on the desktop Aastra 400 Sales Presentation

19. The OfficeSuite operates with desk phones and cordless handsets If DECT phone in Twin Mode is taken out of the charger OfficeSuite automatically switches from desk to DECT phone Calls to the desk phone are automatically forwarded to the DECT handset …and vice versa if the DECT phone is put back on the charger OfficeSuite and Personal Mobility Desk phone active DECT phone active Aastra 400 Sales Presentation

20. Aastra 470 Fax Service • User friendly ‘Fax via email’ service • Incoming Fax • As email in users mailbox • PDF format • Outgoing Fax • Send a FAX via email or printer driver • Using your local Outlook contacts • Up to 8 simultaneous Fax channels and 600 Fax clients Aastra 400 Sales Presentation

21. Aastra BusinessCTI & Aastra MetaDirectory • Aastra BusinessCTI is a UCC application focusing on the SME market and offering • Full CTI functionality • Smooth integration into other IT components (CRM and ERP systems, Collaboration Suites...) • Secured social networking with partner companies (federation) • Compatibility with Microsoft Lync • Email & Chat functionality • Strong support of internal and external communication processes • Aastra MetaDirectory connects to a variety of different directories Aastra 400 Sales Presentation

22. OneBox for Aastra 400 OneBox for Aastra 400 makes the well-known IVR, VM and UMS functionality available for the SME market • Basic & advanced client mailboxes • Personal assistant and extended IVR and ASR functionality • Connectivity to all important groupware systems (Exchange, Lotus Notes, GroupWise) • Advanced TTS capabilities, e.g. read incoming email to GSM • Secure streaming of voice messages • Audio messages in English Aastra 400 Sales Presentation

23. Thank you! Aastra Telecom Schweiz AG gunger@aastra.com Aastra 400 Sales Presentation