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Fall 2007 Customer Satisfaction Survey Reveals High Agency Approval

Analysis of Fall 2007 External Customer Satisfaction Survey Results. Majority report great treatment by staff, impactful help received, prompt phone call responses, convenient service locations, strong preference for agency services, high overall satisfaction ratings, and positive family decision-making involvement.

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Fall 2007 Customer Satisfaction Survey Reveals High Agency Approval

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  1. External Customer Satisfaction Survey Results Fall 2007 I was treated well by staff: 78% True 12% Mostly True 6% Somewhat True 0% Mostly Untrue 0% Untrue About 505 Responses About 941 Responses

  2. The help I received made a positive difference in my life External Customer Satisfaction Survey Results Fall 2007 71% True 17% Mostly True 6% Somewhat True 1% Mostly Untrue 3% Untrue About 505 Responses About 941 Responses

  3. External Customer Satisfaction Survey Results Fall 2007 My phone calls were returned by the next workday: 48% True 22% Mostly True 16% Somewhat True 4% Mostly Untrue 7% Untrue About 489 Responses About 941 Responses

  4. External Customer Satisfaction Survey Results Fall 2007 The location of the services was convenient: 67%True 15% Mostly True 9% Somewhat True 2% Mostly Untrue 5% Untrue About 491 Responses About 941 Responses

  5. External Customer Satisfaction Survey Results Fall 2007 If I had other choices, I would still choose to get services from this agency: 73% True 12% Mostly True 8% Somewhat True 1% Mostly Untrue 3% Untrue About 500 Responses About 941 Responses

  6. External Customer Satisfaction Survey Results Fall 2007 Overall, the agency has been helpful to me: 78% True 13% Mostly True 4% Somewhat True 1% Mostly Untrue 2% Untrue About 497 Responses About 941 Responses

  7. External Customer Satisfaction Survey Results I had input in the decisions that affected my family: Fall 2007 67% True 15% Mostly True 8% Somewhat True 2% Mostly Untrue 5% Untrue About 466 Responses About 941 Responses

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