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SPQA

Senate Productivity and Quality Awards. SPQA. Marcia Harrington, PhD Executive Director. April 10, 2019. Objectives. 1. 2. 3. 2. Inform What is SPQA? What does it do?. Describe Baldrige Performance Excellence Framework. Solicit Ways to get Involved. SPQA. 501c(3). Virtual.

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SPQA

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  1. Senate Productivity and Quality Awards SPQA Marcia Harrington, PhD Executive Director April 10, 2019

  2. Objectives 1 2 3 2 Inform What is SPQA? What does it do? Describe Baldrige Performance Excellence Framework • Solicit • Ways to get Involved

  3. SPQA 501c(3) Virtual Baldrige Performance Excellence Program All Volunteer MBNQA WORKING

  4. Performance Excellence

  5. SPQA Points of Entry & Life Cycle Increasing Levels of Organizational Maturity

  6. SPQA Services Mentoring Examiners Education Training

  7. Baldrige as: (1) An Integrated Improvement System Organizational Profile“What’s important?” Inform Processes“What do we do and how do we do it?” Results“Were we Successful? Baldrige Core Values

  8. Baldrige Performance Excellence Framework

  9. Journey To Excellence Fully Aligned, Integrated, Repeatable, Measured Processes TO Loosely Defined Strategies , Org. Goals Key Strategic and Operational Plans FROM Reactive Processes

  10. Baldrige as: (2) Management System

  11. Value of the Journey • STRs & OFIs • Organizational Learning • Measure & Track • Facilities Improvement • Alignment & Integration • Relevant & Updated

  12. Marketable Results of Pursuing the Baldrige Journey Productivity Market Share Customer Loyalty Worker Relations

  13. Get Involved • Learn • Criteria Training 1 • Serve • Examiner 2 • Host • Offer Site 3 4 • Educate • Advocate

  14. Marcia.Harrington@spqa-va.org Executive.Director@spqa-va.org 540-312-5393 SPQA-VA.org

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