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Chapter 4: Facilitating Techniques

Learn important facilitation techniques to develop skills as a program facilitator, including the use of pauses and probing techniques. Deal with different participants and ensure participant confidentiality. Follow tips for effective facilitation.

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Chapter 4: Facilitating Techniques

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  1. Chapter 4: Facilitating Techniques Developing Skills as a Program Facilitator

  2. An effective facilitator is: An effective facilitator has: Important Tasks

  3. The Five Second Pause • To use after a participant makes a comment • The Probe • Request for more information • Examples: • Would you explain further? • Is there anything else? • Would you give me an example of what you mean? • Would you say more • Tell us more • What are you thinking? • What do some other people in the group think? • I hear you two are saying different things. Let’s talk more about this. • Let’s go back to what someone said earlier about … • I see you [insert participants facial expression]…what are you thinking? • I’d like to know or hear more about that. Facilitator Techniques: The Pause and Probe

  4. The Shy One • Think carefully first and says little • Great insights, but extra effort to get them to participate • The Expert • Comments and tone can inhibit the others in the group • The Dominant Talker • Unaware of how others perceive them • Comment frequently • The Rambler • Like to talk • Use a lot of words and take forever to make a point • The Youth Participant Different Participants

  5. The Shy One • Maximize eye contact • Call on them by name • The Expert • Explain that all participants have important insights to be expressed • The Dominant Talker • Verbally shift the attention • The Rambler • Discontinue eye contact after twenty seconds • Be ready to ask next question or call on another participant • The Youth Participant • “shadow” other youth workers to observe their techniques in working with and engaging youth participants. Dealing with Different Participants

  6. Sign a confidentiality pledge and inform participants that you have signed one • Don’t discuss details of the session outside of the work environment • Store your materials in a secure area where you are not at work • Remind participants of their own responsibility to respect each other’s privacy Ensuring Participant Confidentiality

  7. Prepare yourself • Fine-tune your skills • Organize • Start off on the right foot • Build trust Tips for Effective Facilitation

  8. Keep the mood light • Ask open-ended questions • Be neutral • Set and follow ground rules • Encourage participation Tips for Effective Facilitation

  9. Summarize results and needed follow-ups • Don’t memorize a script • Don’t be defensive • Watch group vibes and body language • Stay calm during unexpected events Tips for Effective Facilitation

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