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Evaluation of the Revised JSA Regime Tests

Evaluation of the Revised JSA Regime Tests. Sara Dewson. Key features of the revised regime. Back to Work Sessions in Stage 1 Additional interviews with PAs in Stage 2 Adviser caseloading for all at Stage 3 Mandatory activities at Stage 3 Skills screening throughout

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Evaluation of the Revised JSA Regime Tests

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  1. Evaluation of the Revised JSA Regime Tests Sara Dewson

  2. Key features of the revised regime • Back to Work Sessions in Stage 1 • Additional interviews with PAs in Stage 2 • Adviser caseloading for all at Stage 3 • Mandatory activities at Stage 3 • Skills screening throughout • Absence of contracted provision

  3. Aims of the research: • Explore the implementation of the tests • Understand the impact of the revised regime on Jobcentre Plus: • customers • staff • stakeholders • Full report available (www.dwp.gov.uk/asd/asd5/rports2009-2010/rrep580.pdf)

  4. Stage 1 • No big changes to NJI • Light touch skills screening • Identifying skills needs becoming more important • BtWS • advisers giving group presentations • roles and responsibilities agenda • more responsive • objection handling/conflict management

  5. Stage 2 - 13 weeks • Process driven • Significant content (eg JSAg, CAT, BOC, skills needs, jobs) • 20-30 minutes • Very little room for adviser autonomy and input

  6. Stage 3 - 26 weeks • Caseloading • Action planning • Mandatory actions • No contracted provision (at time of research) • Culture change for many

  7. Adviser skills in revised regime • Customer focused: • assessing needs, identifying skills gaps • counselling and challenging • Employer focused: • job broking • labour market knowledge • Self managing and motivating

  8. Frustrations in revised regime • Lack of specialism (emphasis on signposting and referrals) • Lack of knowledge (labour market and local provision) • Target and time bound • Lack of effective management and leadership • Reliance on process • Reliance on screens • Resistance to change

  9. … thank you www.employment-studies.co.uk

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