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Chapter 13

Chapter 13. Interpersonal Communication and Teamwork. Learning Objective 1. Identify the components of interpersonal communication and soft skills. Interpersonal Communication Components. Interpersonal communication Verbal and nonverbal interactions Soft skills

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Chapter 13

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  1. Chapter 13 Interpersonal Communication and Teamwork Business Communication Krizan, Merrier, Logan, & Williams

  2. Learning Objective 1 Identify the components of interpersonal communication and soft skills. Business Communication Krizan, Merrier, Logan, & Williams

  3. Interpersonal Communication Components • Interpersonal communication • Verbal and nonverbal interactions • Soft skills • Personal qualities, habits, attitudes, and social graces • Displayed through listening, speaking, writing, and nonverbal communication Business Communication Krizan, Merrier, Logan, & Williams

  4. Learning Objective 2 Develop skills for building positive relationships. Business Communication Krizan, Merrier, Logan, & Williams

  5. Building Positive Relationships • Conversations • Social business interactions • Relationship repair skills Business Communication Krizan, Merrier, Logan, & Williams

  6. Learning Objective 3 Give feedback effectively and receive it appropriately. Business Communication Krizan, Merrier, Logan, & Williams

  7. Positive Feedback - goals Recognize good performance Use as a motivator Constructive Feedback – goal Help people understand where they stand in relation to the expected job behavior Feedback Business Communication Krizan, Merrier, Logan, & Williams

  8. Feedback • Ways to deliver constructive feedback • Give in private • Limit to documented, work-related concerns • Focus on the behavior, not the person • Use and read nonverbal cues carefully Business Communication Krizan, Merrier, Logan, & Williams

  9. Options for Dealing with Conflict Business Communication Krizan, Merrier, Logan, & Williams

  10. Learning Objective 4 Describe techniques for resolving conflicts. Business Communication Krizan, Merrier, Logan, & Williams

  11. Conflict Handling Techniques • Act promptly. • Schedule a meeting. • Use active listening. • Communicate honestly. • Focus on the problem. • Brainstorm solutions. • Formalize the solution. • Implement and follow up on the solution. Business Communication Krizan, Merrier, Logan, & Williams

  12. Learning Objective 5 Develop the skills associated with leading and participating in teams. Business Communication Krizan, Merrier, Logan, & Williams

  13. Team Members Should • Engage in open, honest communication • Be cohesive • Foster growth • Be recognized for their achievements Business Communication Krizan, Merrier, Logan, & Williams

  14. Learning Objective 6 Describe the features of and process used by a writing team. Business Communication Krizan, Merrier, Logan, & Williams

  15. Writing Teams • Features • Abilities of team members • Effective group dynamics • Loyalty to team and purpose • Agreement on and adherence to schedule • Team writing process • Plan • Draft • Finalize Business Communication Krizan, Merrier, Logan, & Williams

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