Emergency Telecommunication Service (ETS) Standards Initiatives

1. Emergency Telecommunication Service (ETS) Standards Initiatives Presentation for ITU-T Workshop on Security Seoul, South Korea May 13-14, 2002 Hal Folts Senior Systems Engineer Priority Services Team - Internet 703 607-6186 foltsh@ncs.gov

2. Agenda • Background • The Starting Line • Issues Under Consideration • Objectives and Focus of work • ETS Security Issues • Progress and Accomplishments • Time Line • Following the Action • Abbreviations

3. Emergency Communications Telecommunication services to support recovery operations Ensure effective communications to support recovery operations through severely congested and impaired resources during times of disaster – e.g. earth quakes, hurricanes, floods, volcano eruptions, terrorist attacks Authorized users – e.g. medical services, fire brigades, police, government and industry recovery teams

4. Telecommunications resources often experience severe stress with damaged infrastructure and very high traffic loads Initial recovery response teams need telecom support to enable organization and coordination of recovery resources immediately Response teams must depend on readily available public telecommunications resources – Internet, Cellular, POTS Why ETS Serious Disasters happen any place, any time, unexpectedly

5. FTS2001 INMARSAT DISN PSN WITH: PBX ACCESS AUTHORIZATION ENHANCED ROUTING PRIORITY TREATMENT Cellular/PCS Diplomatic Telecommunications Service (DTS) International FAX GETS The Government Emergency Telecommunications Service(GETS) GETS established to provide emergency access and specialized processing in local and long-distance telephone networks for authorized users GETS access is through a simple dialing plan and personal identification number (PIN)

6. GETS convergence NGN Tomorrow Fully integrated global services for NS/EP operations Yesterday PSTN/ISDN/PLMN Today Evolving Nets Transition with circuit/packet interworking Telecom Evolution FUTURE OF NS/EP COMMUNICATIONS

7. Approach Establish industry agreements collaboratively on telecommunications technology applications and implementation for next generation networks that will fulfill NS/EP operational requirements nationally, regionally, and internationally

8. Issues Being Addressed Fulfillment of requirement for priority communications among governmental, civil, and other essential users of public telecommunications services in crisis situations 1— Interfacing emergency communication process in existing telephony services with IP-based services during transition period when both services will interwork – PSTN/ISDN/PLMN transition 2— Adapting a broad range of emerging IP-based services to enhance ETS operations: Email, instant messaging, Web access, wireless access, distributed database, interactive audio and video, multicast, remote dbase queries, etc. – Enhanced capabilities

9. CDC-2001 Extract The Second Tampere Conference on Disaster Communications, Tampere, Finland, 28-30 May 2001 recognizing The vital role of telecommunications in international humanitarian assistence concerned That the magnitude, complexity, frequency and impact of disasters continue to increase at a dramatic rate, especially in the developing world invites The ITU to study ... Operational aspects of emergency telecommunications call prioritization

10. ETS IEPS – International Emergency Preference Scheme – ITU-T Recommendation E.106 IEMS – International Emergency Multimedia Service – ITU-T Draft Recommendation F.706 are collectively being referred to as Emergency Telecommunications Service (ETS) ETS can then be used in either an international or national context

11. Mapping ETS indicator codes at national gateways Maintaining foundation of existing national capabilities Expanding communications internationally on priority basis Facilitating orderly evolution to advancing technologies and enhanced capabilities Enabling new national capabilities to be established The Way Ahead Establish family of international ETS standards for global interoperability of emergency communications

12. Critical Issues Protocol mechanisms in IP-based networks to convey ETS indicator Procedures and processes for handling ETS traffic security measures for protection of ETS traffic Service Level Agreements Realization of ETS requirements in evolving networks should be accomplished by common mechanisms inherent in new basic infrastructure

13. Objectives of ETS • Selection of multimedia & telephony services • Rapid authentication of authorized ETS users • Security protectionof ETS traffic • Preferential access to telecom facilities • Preferential establishment of ETS communications • Preferential routing of emergency ETS traffic • Preferential use of operational resources for ETS • Preferential completion of ETS traffic • Optional pre-emption of non-emergency traffic • Allowable degradation of QoS for ETS traffic • Interchange of critical service management info

14. Do not impede or interfere with natural functions and operations of basic Internet infrastructure. Draw upon existing standards with minimal changes or additions, if necessary to meet objectives. new applications– instant messaging & presence, registration of missing/survivors (IAA), broadcast video. Support preferential treatment of emergency calls in IP-telephony service. Fulfillment

15. ITU-T SG-2 SG-4 SG-9 SG-11 SG-12 SG-13 SG-16 SG-17 SSG Functional Requirements Telephony Call Control Backbone Signalling Quality of Service Architecture/framework Customer Service Management Multimedia Services Security Protocol Framework Telephony Call Control Backbone Signalling Quality of Service Multimedia Services Security IETF Nationally agreed upon input into international bodies and specific issues relating to USA marketplace USA T1A1 T1M1 T1P1 T1S1 TR-41 TR-45 3GPP2 Functional Requirements Protocol Profiles/templates Quality of Service Architecture/framework System Description Security ETSI TIPHON 3GPP MESA TMForum Service Level Agreements Issues Being Pursued

16. ITU-T Umbrella Question Qets/16 Emergency Telecommunications Service Development of emergency telecommunications systems concept and development of a requirements all aspects being addressed by many standards groups.

17. Qets/16 Cooperation • Close coordination & liaisons among: • ITU-T Study Groups – 2, 4, 9, 11, 12, 13, 16 , 17, SSG • ITU-R and ITU-D • UN Working Group on Emergency Telecommunications • Global Disaster Information Networks (GDIN) • ETSI – Projects MESA, TIPHON, 3GPP • Asia Pacific Telecommunity Standardization Expert Group on Public Safety and Disaster Relief Communications • User organizations – UN Red Cross others to be identified

18. Qets/16 Deliverables Cooperatively develop: • An emergency telecommunications systems concept – first draft May 2003 • An emergency telecom requirements Recommendation – first draft May 2003 • A systems framework showing how various components support emergency telecom requirements interwork – January 2004

19. Security Considerations Authentication Allow access to only authorized ETS users Intrusion Prevent interference with flow and processing of ETS traffic

20. Exiting ETS PSTN capabilities use a credit/calling card procedure to identified authorized users: • dial access number (10 digits), prompt • enter PIN (10 digits), prompt • enter called number (10 digits). Authentication Streamlined authentication using new technology to save valuable time for organizing and coordinating disaster recovery operations. Authentication passed along on multiple SP paths supporting communication instances

21. NO ENTRY Intrusion Protection of ETS traffic integrity • Spoofing • Denial of service • Changing content • Eavesdropping (for sensitive and confidential traffic)

22. QoS Parameter ITYs • Survivability • Reliability • Restorability • Durability • Availability • Understandability

23. Many Considerations • Technical — solutions being sought: • Operational • Policy • Legal • Regulatory • Industry networking standards that fulfill ETS requirements • Enhance ETS operations with value-added capabilities

24. Standards development is a process of consistency, persistence, patience Progress Established ETS Requirements in all major industry standards bodies Approved and advanced drafts of ETS framework Enthusiastic industry support First drafts of ETS technical specifications

25. Time Line January 2001 — Identified initial work areas for technical focus and initial technical area for enhanced features December 2001 — ETS requirements adopted in work programs of ITU-T, IETF, ETSI, ANSI T1, and TIA March 2001 – December 2003 —Proactively provide technical contributions and participate in work of specific technical areas of industry standards activities Autumn 2002 First meaningful standards to be established and adopted by industry FY 2002 – 2004 Prototyping work to validate applications of newly agreed upon industry standards

26. Monitor progress www.iepscheme.net Following the Action Interact on the issues Technical discussions: ieprep@ietf.org Status: ieps@listserv.gsfc.nasa.gov Send Email to: Majordomo@listserv.gsfc.nasa.gov in body of Email enter: subscribe ieps (no other text should appear)

27. Let’s All Work Together Please visit www.iepscheme.net for more information. Thank You Hal Folts

28. Abbreviations 3GPP = Third Generation Partnership Project (wireless mobile) ANSI = American National Standards Institute ETS = Emergency Telecommunications Service ETSI = European Telecommunications Standards Institute IAA = I Am Alive IEMS = International Emergency Multimedia Scheme IEPS = International Emergency Preference Scheme IETF = Internet Engineering Task Force ISDN = Integrated Services Digital Network ITU-T = International Telecommunication Union, Telecommunication Standardization Sector MESA – Partnership Project – Mobile Broadband Specifsications for Public Safety NGN = Next Generation Netwo NS/EP = National Security and Emergency Preparedness NSTAC = National Security Telecommunications Advisory Committee PLMN = Public Land Mobile Network PSTN = Public Switched Telephone Network TIPHON = Telecommunication and Internet Protocol Harmonization over Networks TIA = Telecommunications Industry Association (N. America)