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Recap of the ASIN Portal Project aiming to improve user experience, challenges faced, solutions implemented, and future developments. Emphasis on addressing user needs and leveraging consortium resources.
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Atlantic Scholarly Information Network Portal Slavko Manojlovich Memorial University of Newfoundland(ASIN Portal Project Manager)and Stephen Sloan University of New Brunswick(ASIN Portal Content Manager) Access Conference October 2006 ISSN: 3456-6745
Project Recap • Consortium of 17 Atlantic academic libraries • Range in size from 300 to 18,000+ students • Both comprehensive and subject niche institutions • 2 unilingual francophone sites • 3 ILSs: SirsiDynix, Ex Libris and BiblioMondo • Range of service expectations from: we’ll do it all ourselves to you do it all for us • Goals were to make it easier for our students – particularly inexperienced students – to use our collective library resources • To give them a better experience than Google • To recognize, celebrate, and use the differences in our institutions (resources and expertise) for the benefit of all
Why our users hate us • We force them to choose format over subject • We make it necessary to learn multiple database interfaces • We present citations in confusing formats • We don’t always link to full-text • For items we don’t own, we make ILL difficult to find, time consuming, and confusing • Any of these will cause some users to flee unto the tender mercies of internet search engines
Addressing the problems • Centralized set of hosted services comprised of: • A la carte user authentication • EZproxy • SingleSearch federated search tool (400+ resources including 100+ open access) • 1Cate OpenURL resolvers • Relais ILL • NCIP servers for user authorization • RefWorks/RefShare
Principles of addressing user needs • Clicking, not typing • When you have it, show it • When you don’t have it, make it EASY to get • Focus on appropriate links rather than click counts • Let the user determine the appropriate copy from the available formats (Yes, print may be more appropriate than electronic, especially for monographs) • IE is the predominant browser in our region
Using an openURL Resolver to link search results to full text helps a LOT … but linking to ILL also helps.
Clicking ILL link brings up local authentication/authorization….
Missing ingredient • Subject choice for the users instead of format • ASIN working with SirsiDynix on a new (consortium) version of EPS Rooms content management system • Pre-production version of EPS Rooms used to: • create sharable content modules • design Rooms templates • create a set of best practices for the creation of content in a consortium environment • conduct usability studies • Production version available in 1st quarter of 2007.
Outstanding Challenges • Federated search connectors based on screen-scraping will break • Citations from certain resources cannot be linked to Resolver • Educate our information providers in the creation of valid OpenURLs • Cookie pushing in a public environment • Successful implementations generate greater expectations from our librarians • Implementation of the NISO Metasearch standard by our information providers
Recognizing Our Differences • Local customization of interfaces • Emulating local default search options • Local expertise used for the benefit of all • And, speaking of different….