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Multi-Family Help Desk

Get expert assistance from our team of dedicated analysts and project managers for TRACS, DAP, REMS, and MDDR applications. Contact us via phone, email, or fax for any inquiries or assistance regarding HQ Initiated Move-Out Requests or system-related issues.

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Multi-Family Help Desk

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  1. Multi-Family Help Desk

  2. Khevin Johnson Project Manager OPEN Task Lead Lisa Fletcher Helpdesk Analyst Michelle Suber Helpdesk Analyst Nicole Dodson Helpdesk Analyst Tarshia Porter Helpdesk Analyst Giovanni Morales Helpdesk Analyst Staff

  3. How to contact us. • 800-767-7588 • Tracs@hud.gov • Tracs_hotline@hud.gov • FAX 202-401-7984

  4. Multifamily Helpdesk Supported Applications • TRACS – Tenant Rental Assistance Certification System • DAP – Development Application System • REMS –Real Estate Management System • MDDR – Multifamily Delinquency and Reporting System

  5. HQ Initiated Move-Out Request

  6. HQ Initiated Move-Out Request Form location: http://www.hud.gov/offices/hsg/mfh/trx/trxdocs.cfm

  7. HQ Initiated Move-Out Request (con’t)Reasons for Request • Initial Move-Out failed in TRACS. My software will not allow me to create and submit another MAT40 for this tenant. • My software has never allowed me to create a MAT40 for this particular tenant. • Due to a change in ownership/management this tenant no longer exists in my portfolio for me to submit a MAT40. • Other. Please explain on following page

  8. HQ Initiated Move-Out Request Reminder! • Move-Out Request is for moving tenants completely out of TRACS for the reasons previously listed. • It does not move tenants out per unit. • Move-outs are performed by: • Contract Number • Tenant SSN • Move-out date

  9. Coming Soon! • Frequently asked questions posted on the TRACS website. • Send questions to: tracs_hotline@hud.gov • Expansion of current phone system.

  10. Questions?

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