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Intercultural Communication

Explore the evolution of intercultural communication in the workplace, from limited verbal communication and constant need for interpreters to today's high levels of communication, tight deadlines, and less supervision. Learn about the importance of cultural knowledge, beliefs, values, customs, and attitudes. Discover intercultural myths, ways people differ, second language acquisition, and the significance of nonverbal communication. Develop the qualities of a good intercultural communicator.

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Intercultural Communication

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  1. Intercultural Communication

  2. COMMUNICATION AND DIVERSITY OF THE WORKPLACE • PAST • Little verbal communication • Interpreter almost always available • NOW • Great deal of communication • Tight time lines • Less supervision • Little support

  3. What is Culture? • Knowledge, Beliefs, Values, Customs, and Moral Attitudes of a Society in which one matures. A body of common understanding to help people know: What to Expect - What is Expected of Them.

  4. INTERCULTURAL MYTHS • GLOBAL VILLAGE • One Big Happy Family • UNIVERSALITY • All the same under the skin

  5. WAYS PEOPLE DIFFER • HOFSTEDE • POWER DISTANCE • UNCERTAINTY AVOIDANCE • INDIVIDUALISM/COLLECTIVISM • MASCULINITY/FEMININTY • HALL • HIGH CONTEXT • LOW CONTEXT

  6. SECOND LANGUAGE • BILINGUALISM AND BICULTURALISM • 2- 3 Month Assignment Learn Language • Any Time Learn Culture • Classic Mistakes • Chevrolet’s Nova - It doesn’t go in Spanish • Pepsi’s “Come Alive With Pepsi” German “Come Alive From the Grave.

  7. NONVERBAL • GREETINGS • DRESS • SPACE • TOUCH • POSTURE • GESTURES • TIME • FOOD • GIFTS • SEXISM

  8. GOOD INTERCULTURAL COMMUNICATOR • NOT ETHNOCENTRIC • NONDEFENSIVE • CURIOUS • BRAVE • EMPATHETIC • UNDERSTANDING • PATIENT • INDUSTRIOUS • GENUINELY PERSONABLE

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