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MARFOOD Catering Service

MARFOOD Catering Service. SUMMARY. HISTORY CURRENT CUSTOMERS VISION, MISSION, VALUES IMS POLICY ONSHORE BASE CATERING OFFSHORE MONITORING AND MEASUREMENT QUALITY EMPLOYEES AND TRAINING SOCIAL RESPONSIBILITY. MARFOOD HISTORY.

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MARFOOD Catering Service

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  1. MARFOODCatering Service

  2. SUMMARY • HISTORY • CURRENT CUSTOMERS • VISION, MISSION, VALUES • IMS POLICY • ONSHORE BASE • CATERING OFFSHORE • MONITORING AND MEASUREMENT • QUALITY • EMPLOYEES AND TRAINING • SOCIAL RESPONSIBILITY

  3. MARFOOD HISTORY Marfood began to work in November1994 in the distribution of meals onshore. In March 1997, Marfood expanded its activities to offshore rigs.Currently Marfood is one of the oldest and largest catering companies in the country, attending 19 contracts, and 7 (seven) customers.After 19 years, the first values of our company remain: Partnership, Total Quality, Logistics and Safety to ensure the punctuality of the services and the satisfaction of customers.

  4. CURRENT CUSTOMERS HAI JIAO 1411

  5. CURRENT CUSTOMERS

  6. OUR CUSTOMER SINCE 1997: NS – 09 – SCHAHIN PETRÓLEO E GÁS This contracts wasterminated in July/2016, with the vessel´strip to internationalwaters, thusendingup 19 yearsof good services provided by Marfood

  7. MARFOOD IN NUMBERS: Marfood serves per day about 2.400 people RESULTING IN: More than 19.000 meals and snacks per day; More than 576.000 meals and snacks per month;

  8. OUR VISION: "Be the largest and most respected Offshore Catering Company in the country, through a conscious and solid growth."

  9. OUR MISSION: Provide the maximum satisfaction to our customers through service excellence, reflecting transparency and quality, safety and respect for the environment in all our services.

  10. OUR VALUES: • Ethics; • Transparency; • Commitment with the customer; • Competence; • Total safety in the workplace; • People engaged and fulfilled; • Teamwork; • Quality in everything we do; • Responsible Entrepreneurship; • Growth and Profitability.

  11. OUR INTEGRATED MANAGEMENT SYSTEM POLICY IS SUMMARIZED IN: • Formal commitment from senior management; • Preservation of Ethics and transparency; • Continuous learning and development; • Compliance with Legal Requirements; • Adoption of safe and environmentally suitable practices; • Have a management system able to achieve, and continually improve QHSE goals.

  12. ONSHORE BASE

  13. ONSHORE BASE Planning and development of logistics processes;Centralization of activities: acquisition, inspection, storage,shipping and transportation;A team of qualified professionals give support to all offshore work.

  14. CATERING OFFSHORE

  15. MEALS SERVICES We provide high quality meals, with criteria during the evaluation of raw materials;Our employees have high commitment to Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP);

  16. MEALS SERVICES All activities done onboard are coordinated by qualified nutritionists (camp boss).During all the logistics and manufacturing, the quality control is done through the completion of written procedures and records.

  17. CABIN, CLEANING AND LAUNDRY SERVICES Hygiene and cleaning maintenance of cabins and rig internal areas.Conservation of individual and collective places.

  18. CABIN, CLEANING AND LAUNDRY SERVICES Strict criteria when selecting of chemicals and cleaning suppliers;Safety when handling chemicals (commitment to the rules of QHSE).

  19. MONITORING AND MEASUREMENT OF QUALITY

  20. MONITORING THE FOOD QUALITY Evaluation of the quality for all food containers: • before departure to the rigs – by the Onshore Nutritionist; • in the arrival of the containers on board the rig by the CampBoss.

  21. MONITORING THE FOOD QUALITY

  22. SERVICES EVALUATION Marfood is evaluated by the customers every fifteen days, by the Evaluation Form.

  23. MONITORING THE SERVICES LEVEL

  24. MONITORING THE SERVICES LEVEL

  25. MONITORING PETROBRAS EVALUATION (BAD)

  26. QUALITY CONTROL: FINAL USER SATISFACTION SURVEY We do the final user satisfaction survey every 4 months.

  27. MARFOOD PROGRAMS PROGRAMA ALIMENTAÇÃO SAUDÁVEL MARFOOD NA ENERGIA CERTA PROGRAMA

  28. MARFOOD PROGRAMS HEALTHY EATING PROGRAM

  29. HEALTHY EATING PROGRAM The Healthy Eating Program is developed on board the rigs by nutritionists, and consists of: • Monthly campaigns involving different issues; • Days "Light"; • Nutritional Guidelines; • Special Meals. PROGRAMA ALIMENTAÇÃO SAUDÁVEL

  30. SOME ISSUES COVERED BY THE HEALTHY EATING PROGRAM • "Heart Care“ • "Physical Activity versus Nutrition” • "Care of the Liver“ • "Food Diet and Light“ • "Properties of Flax“ • "Organic food“ • "Diabetes“ • "Cholesterol” PROGRAMA ALIMENTAÇÃO SAUDÁVEL

  31. QUALITY

  32. TEMPERATURE CONTROL To ensure food safety on board, all temperatures are monitored and recorded throughout the supply chain, starting from the receipt of raw material, until the time when meals are served.

  33. RIGOROUS SHELF LIFE CONTROL All raw materials are tagged and identified according with the duration, using a color system.

  34. SHELF LIFE CONTROL We also control the shelf life of the products with opened packages and products made on board, such as desserts, breads and biscuits.

  35. SAMPLES OF PREPARED FOOD Marfood performs sampling of all food prepared on board, and these are kept frozen for 72 hours to ensure food safety, following the applicable law.

  36. SPECIAL EVENTS Marfood organizes commemorative events offshore, offering to customers a great atmosphere, happy meals and differentiated, so that everyone onboard can enjoy leisure time in the celebrations throughout the year.

  37. EMPLOYEES AND TRAINING

  38. OUR EMPLOYEES RENEWAL OF CBSP COURSEFOOD BASKETLIFE INSURANCEHEALTH AND DENTAL PLANSSAFETY BONUS BENEFITS

  39. TRAINING Our onshore and offshore employees are trained constantly, through daily conversations and safety training, to prevent accidents and incidents, and maintain a safe working environment.

  40. New EmployeesIntegration All newly hired employees, before the first shipment, pass through New Employees Integration process, regardless of whether or not offshore experience. And knowledge of the company, its history, its vision, mission and values, new employees take part in 14 trainings, including: PPE Excellence in Customer Service Accident Prevention in the Kitchen Legal requirements Guidelines on Alcohol and Drugs Manual Handling of Loads Chemical Handling Waste segregation SMS Shows

  41. SOCIAL RESPONSIBILITY

  42. PROJETO SOCIAL AMAR MARFOOD SOCIAL RESPONSIBILITY PROJECT AMAR • Assistance of 80 poor mothers and their child, who live at “Fronteira” neighborhood in Macaé; • Donation of food and other materials; • Effective participation of Marfood Employees; • Campaigns onshore and offshore to collect donations.

  43. SOCIAL RESPONSIBILITY “PROJECT BRASILEIRINHO” • Partnership between Marfood and Ansef (Associação Nacional dos servidores da Polícia Federal). • Objective: fight drugs in schools doing a prevention work • July of 2009 and 2011: distribution of 1000 orientation booklets at public schools in Macaé-RJ.  

  44. FUTURE PROJECTS RESTAURANT SCHOOL The Restaurant School construction is forecasted to 2013. The project main objectives are:1 - To train and qualify our employees, and at the same time, provide food services.2 - Being a local reference for Social Responsibility, training poor people at Macae and helping these people to get into the work market.

  45. FUTURE PROJECTS Certification of Integrated Management System Marfood started in July of 2009 the process to certify the IMS. The objective is get the certification in the following standards: • ISO 9001 • ISO 14001 • OHSAS 18001 Although it has not yet been certified, the company is periodically audited by its customers and annually by Petrobras, to update the CRCC, which makes the SGI remains alive and in constant improvement.

  46. Marfood Comércio e Serviços de Hotelaria Ltda. Av. Prefeito Aristeu Ferreira da Silva, nº 2.200 Novo Cavaleiros Macaé/RJ - CEP 27930-070 Tel.: +55 22 3311 5050 / Fax: +55 22 3311 5051 E-mail: contato@marfood.com.br Site: www.marfood.com.br

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