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Password vs. Passcode: Understanding the Difference

Learn about the difference between password and passcode for alarm systems, and how it can impact your security. Discover the importance of having a valid entry/exit passcode and a secret identity password. Avoid user errors and false alarms by understanding the distinction. Contact your alarm company for assistance and ensure everyone with access to your alarm system is familiar with the correct codes.

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Password vs. Passcode: Understanding the Difference

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  1. Password vs PasscodeWhat is the Difference?

  2. Overview • Why am I Viewing This? • What is a False Alarm? • Information for Alarm Users • What is Your Identity Password? • The Secret Code • Forgot Your Code? • Contact Your Alarm Company • Entry/Exit Passcode vs. Password • What Can My Alarm Company do to Help Me?

  3. User Error Examined This can be easily avoided 19.50% of User Errors resulting in a dispatch are due to authorized Entry without Code

  4. What is a False Alarm? Notification of an alarm to law enforcement when the responding authority finds no evidence of criminal offense or attempted criminal offense So what does that have to do with a “Password”?

  5. Alarm Company Customer Goal Alarm is activated “What is your Password?” “Red Sox”

  6. Identity Password • When an alarm activation occurs • The alarm company calls • The operator asks “What is your Password” • Few customers will answer correctly on the first try

  7. Alarm Company Customer Reality Alarm is activated “What is your Password?” “Not the disarm code, the password “0-8-1-5” “Oh, it’s Red Sox”

  8. Secret Code I can remember our first date, August 15th “0-8-1-5” • When your alarm system was installed • You chose a secret entry/exit code • The sequence of numbers (usually 4 digits) • You enter this into the keypad to arm or disarm your system. • You probably selected a number that was: • Easy to remember • For you and others who would be using your system.

  9. Authorized User “0815” • The Identity Password is the word you gave the alarm company when you had the alarm system installed. • It should be familiar to you and easily recalled. We went to a “Red Sox” game • The entry/exit code cannot identify you as an authorized user to the alarm monitoring company, because it is not on file with them.

  10. Alarm Company Customer Pop Quiz Alarm is activated “What is your Password?” If you were asked, would you know yours?

  11. Forgot Your Code? • Contact Your Alarm Company • They want to help you • They want you to be safe and secure • The arm/disarm Code is not on file with them • Unless you call and add it to the account • The Password IS on file with them • Keep the word simple so it is easy to remember

  12. If you Give Them a Key Give Them Both: Arm/Disarm Code AND a Password Your Arm/Disarm Code is 0155 Your Password is “Domestic” • Make sure everyone who has access to your home is familiar with your alarm system • Visitors, family, child care givers, domestic help, real estate agents • Show them how to arm/disarm • Contact your alarm company to tell the alarm company all the names and associated passwords • Assign each person their own personal passcode/password • You can have it removed when it is no longer needed

  13. Recap • Keep your Monitoring Center’s Phone Number in an easy to find place • Do not post the arm/disarm code and Password by the panel or with the Alarm Company phone number • Make sure everyone who has access to your home or business: • Has a valid arm/disarm Code to turn on and off your alarm system • Has the Password used to identify themselves to your alarm company as a valid alarm user • Knowing this difference can save precious minutes in an emergency situation and prevent costly false alarms.

  14. Contact Information False Alarm Reduction Association 10024 Vanderbilt Circle #4 Rockville MD, 20850 301-519-9237 bradshipp@4yoursolution.com www.faraonline.org

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