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Conflict Management

Conflict Management. Presented by: Sujata Karki Sita Maharjan. Some Assumption. Conflict is abnormal All conflict is harmful and must be avoided Conflict is the result of personal pathology. Anger is the main emotion in conflict. Facts about conflicts. Conflicts is normal

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Conflict Management

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  1. Conflict Management Presented by: Sujata Karki SitaMaharjan

  2. Some Assumption • Conflict is abnormal • All conflict is harmful and must be avoided • Conflict is the result of personal pathology. • Anger is the main emotion in conflict.

  3. Facts about conflicts • Conflicts is normal • People have choices in how they respond to conflicts • People can solve their own conflict • We all contribute to our conflicts consciously or unconsciously • Reconciliation is possible in a wide range of situations

  4. Conflict • Definition: Conflict is a result of opposing thoughts, ideas, feelings, perceptions, behaviors, values, opinions, or actions between individual. • It is an inevitable part of professional, social, and personal life that can result in both constructive or destructive consequences. ( Marquis & Huston, 2009)

  5. Common Causes of Conflict • Poor communication • Inadequately defined organizational structure • Individual behavior ( disagreements based on differences of temperament or attitudes, beliefs, or values) • Unclear expectations • Operational or staffing changes • Diversity in gender, culture, or age ( cios.org)

  6. Consequences of Conflict • Constructive • Destructive

  7. Categories of Conflict • Intrapersonal: Occurs within the person

  8. Categories Cont.. • Interpersonal: Occurs between two or more people, each having different values, goals, and beliefs

  9. Categories Cont.. • Intergroup: Occurs between two or more groups of people, departments, or organizations

  10. Conflict Resolution Strategies

  11. Conflict Resolution Strategies

  12. Conflict Resolution Strategies

  13. Conflict Management Strategies

  14. How do we respond to conflict • Emotional response • Cognitive response • Physical response

  15. Negotiation • Relationship focus:

  16. Alternative Dispute Resolution • Mediation • Fact Finding • Arbitration • Ombudspersons ( Marquis & Huston, 2009)

  17. Nursing Implication in Conflict Management • Listening behavior • Conduct positive rapport ( asking questions) • Control of negative verbal and nonverbal characteristics ( facial expression, emotions, language) • Being open minded • Be honest

  18. References CIOS. (2009). The Nature of Conflict. Retrieved September 24, 2009 from Communication Institute for Online Scholarship: http://www.cios.org/encyclopedia/conflict/Cnature1.htm Kantek, F., & Gezer, N. (2009). Conflict in school: Student nurses’ conflict management styles. Nurse Education Today, 29, 100-107. Marquis, B.L. & Huston, J.H. (2009). Managing conflict. In Leadership Roles and management Functions in Nursing (p. 487-511. USA : WoltersKluwer Health| Lippincott Williams & Wilkins Inc. Sui,H., M., Spence Laschinger, H.K., & Finegan, J. (2008). Nursing professional practice environments: settings the stage for constructive conflict resolution and work effectiveness. The Journal of Nursing Administration 38, 250-257. doi: 10.1097/01.NNA.0000312772 Boone, B.N., King, M.L., Gresham, L.S., Wahl, P., & Suh, E. (2008). Conflict management training and nurse-physician collaborative behaviors. Journal of Nurses in staff development, 24, 168-175. doi:10.1097/01.0000320670.56415.91

  19. Activity Group Activity

  20. Literature Article discussion

  21. Thanks a lot!!!!!

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